Founding Operations Manager – Build and Manage Offshore Back-Office Services Team
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Long-Term Opportunity | Remote | Contract / Part-Time Initially
About the Opportunity
I am launching a U.S.-based managed business services company providing outsourced back-office operations to small and midsize businesses throughout the United States.
Our planned services include bookkeeping support, accounts payable and receivable, invoicing, billing administration, payroll coordination, general administration, CRM support, and business process automation.
I am seeking an experienced Back-Office Operations Manager who can help establish and eventually lead our offshore service delivery operation.
This is not a typical virtual assistant position. I am looking for someone with management experience who can help build a professional, scalable business.
The right candidate could grow into a long-term leadership position as the company expands.
Key Responsibilities
Phase 1 – Business Setup and Planning
Help define the services we can reliably deliver.
Recommend staffing requirements and appropriate contractor rates.
Develop standard operating procedures and quality-control processes.
Recommend software and workflow management tools.
Help establish client onboarding procedures.
Develop a scalable offshore delivery structure.
Phase 2 – Team Recruitment
Identify and evaluate qualified bookkeeping, AP/AR, billing, and administrative specialists.
Interview prospective contractors.
Recommend candidates, compensation, and staffing arrangements.
Coordinate paid skills assessments.
Build a reliable team of professionals, subject to company owner approval.
Phase 3 – Client Service Delivery
Manage assigned client workflows and deadlines.
Supervise offshore specialists.
Monitor work quality and productivity.
Coordinate client onboarding and service transitions.
Maintain professional client communications.
Develop performance reports and operating metrics.
Improve efficiency through standardized processes and automation.
Required Qualifications
At least five years of relevant back-office, BPO, or outsourced business operations experience.
Demonstrated experience managing remote teams.
Experience supporting U.S.-based business clients.
Strong understanding of bookkeeping, AP/AR, invoicing, and business administration.
Familiarity with QuickBooks Online and common U.S. business software.
Excellent written and spoken English.
Experience developing SOPs, managing deadlines, and monitoring quality.
Ability to recruit, train, and supervise additional offshore professionals.
Strong organizational and problem-solving skills.
Experience with AI automation, Zapier, Make, CRM systems, or workflow automation is highly desirable.
Working Arrangement
This is initially a part-time, project-based independent contractor opportunity.
We are currently establishing the business and validating customer demand. There is no guaranteed immediate full-time workload.
The selected candidate will initially participate in a paid planning and evaluation project.
Additional responsibilities and compensation will increase as customer contracts are secured.
We are interested in developing a long-term relationship with someone who wants to help build and lead a growing operation.
Compensation
Please provide your hourly rate in USD.
We are considering qualified candidates primarily in the Philippines, although experienced applicants from other countries are welcome.
Application Instructions
Please answer the following questions:
How many years have you managed outsourced back-office operations for U.S. businesses?
How many remote employees or contractors have you directly supervised?
Which services have your teams delivered?
What accounting, CRM, and workflow software have you used?
Have you recruited and trained offshore professionals?
How would you organize service delivery for five U.S. business clients?
How do you ensure accuracy, confidentiality, and consistent client service?
What is your hourly rate and current availability?
Are you interested in helping build a company from its earliest stage?
Please describe one specific example of an outsourced operations team you helped build or manage.
Generic proposals will not be considered.
We are looking for a potential long-term operations leader, not simply someone to complete administrative tasks.
About the Opportunity
I am launching a U.S.-based managed business services company providing outsourced back-office operations to small and midsize businesses throughout the United States.
Our planned services include bookkeeping support, accounts payable and receivable, invoicing, billing administration, payroll coordination, general administration, CRM support, and business process automation.
I am seeking an experienced Back-Office Operations Manager who can help establish and eventually lead our offshore service delivery operation.
This is not a typical virtual assistant position. I am looking for someone with management experience who can help build a professional, scalable business.
The right candidate could grow into a long-term leadership position as the company expands.
Key Responsibilities
Phase 1 – Business Setup and Planning
Help define the services we can reliably deliver.
Recommend staffing requirements and appropriate contractor rates.
Develop standard operating procedures and quality-control processes.
Recommend software and workflow management tools.
Help establish client onboarding procedures.
Develop a scalable offshore delivery structure.
Phase 2 – Team Recruitment
Identify and evaluate qualified bookkeeping, AP/AR, billing, and administrative specialists.
Interview prospective contractors.
Recommend candidates, compensation, and staffing arrangements.
Coordinate paid skills assessments.
Build a reliable team of professionals, subject to company owner approval.
Phase 3 – Client Service Delivery
Manage assigned client workflows and deadlines.
Supervise offshore specialists.
Monitor work quality and productivity.
Coordinate client onboarding and service transitions.
Maintain professional client communications.
Develop performance reports and operating metrics.
Improve efficiency through standardized processes and automation.
Required Qualifications
At least five years of relevant back-office, BPO, or outsourced business operations experience.
Demonstrated experience managing remote teams.
Experience supporting U.S.-based business clients.
Strong understanding of bookkeeping, AP/AR, invoicing, and business administration.
Familiarity with QuickBooks Online and common U.S. business software.
Excellent written and spoken English.
Experience developing SOPs, managing deadlines, and monitoring quality.
Ability to recruit, train, and supervise additional offshore professionals.
Strong organizational and problem-solving skills.
Experience with AI automation, Zapier, Make, CRM systems, or workflow automation is highly desirable.
Working Arrangement
This is initially a part-time, project-based independent contractor opportunity.
We are currently establishing the business and validating customer demand. There is no guaranteed immediate full-time workload.
The selected candidate will initially participate in a paid planning and evaluation project.
Additional responsibilities and compensation will increase as customer contracts are secured.
We are interested in developing a long-term relationship with someone who wants to help build and lead a growing operation.
Compensation
Please provide your hourly rate in USD.
We are considering qualified candidates primarily in the Philippines, although experienced applicants from other countries are welcome.
Application Instructions
Please answer the following questions:
How many years have you managed outsourced back-office operations for U.S. businesses?
How many remote employees or contractors have you directly supervised?
Which services have your teams delivered?
What accounting, CRM, and workflow software have you used?
Have you recruited and trained offshore professionals?
How would you organize service delivery for five U.S. business clients?
How do you ensure accuracy, confidentiality, and consistent client service?
What is your hourly rate and current availability?
Are you interested in helping build a company from its earliest stage?
Please describe one specific example of an outsourced operations team you helped build or manage.
Generic proposals will not be considered.
We are looking for a potential long-term operations leader, not simply someone to complete administrative tasks.
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