Food Delivery App & Web

Below are the key features and requirements forma Food Delivery App and Web:

Business Model
- No commission charged to restaurants
- Subscription-based model for restaurants
- Promotional code offering up to 1 year of free subscription
- Restaurants can choose whether to participate in specific promotions
- GDPR-compliant platform

Customer Mobile App
- Separate customer mobile application
- Registration/login via Phone Number, Apple ID, or Google
- Browse/search restaurants and food
- AI-powered food search, e.g., searching "Cheeseburger" will intelligently show relevant dishes/restaurants
- Delivery and Pickup options
- Promo codes managed by Admin
- Push notifications
- German and English language support
- Hybrid translation approach: automated + manually managed translations
- Payments via Stripe, Klarna, Google Pay, and Apple Pay

Restaurant iPad App
- Separate iPad/tablet application for restaurants
- Receive and manage incoming orders
- Restaurant defines its own delivery radius in KM
- Customers outside the delivery radius can use the Pickup option
- Restaurants internally assign/manage their drivers
- No customer-facing GPS driver tracking required
- E-wallet/dashboard showing earned amounts and cash collected

Order & Live Chat
- Customer can communicate directly with the restaurant after placing an order
- Chat remains available during the active order
- Chat automatically closes once the order is completed
- For the initial release, refund management will not be handled through the platform; customers can contact the restaurant directly regarding order issues

Reviews & Moderation
- Customers can leave reviews after completing an order
- Restaurants can flag reviews they believe are false/inappropriate
- Flagged reviews are sent to Admin for manual review
- If Admin takes no action, the review is automatically published after 7 days

Payments & Payouts
- Customer payments are received through the platform/Admin
- Restaurant earnings and collected cash are recorded
- Initially, restaurant payouts/disbursements will be handled manually via bank transfer
- Automated payouts can be introduced in a future phase
Admin Panel
- Customer and restaurant management
- Restaurant subscription management
- Orders and transaction management
- Promo code management
- Review moderation
- Payment and payout management
- Platform configuration
- Push notification management
- Content/language management
- Reporting and analytics

Proposal Breakdown
The detailed proposal will include:
- Complete module-wise feature breakdown
- Customer App scope
- Restaurant iPad App scope
- Web App scope
- Admin Panel scope
- AI Search functionality
- Payment and payout architecture
- GDPR/data-security considerations
- Development phases and timeline
- Server, hosting, third-party API, and infrastructure cost estimates
- Testing, deployment, and post-launch support
- IP agreement, source-code ownership, and handover terms