FM Billing Customer Service Representative - Bilingual (English and Spanish)
Budget / Salary$37,500–52,500
TypeFull-time job
LocationUnited States
Posted59 minutes ago
Job Description:
The Customer Service Representative will be responsible for managing all functions related to all incoming client and vendor inquiries in a timely and professional manner. Maintain client and vendor relations by handling and resolving various requests across the business. They will be required to assist management with streamlining workflow processes. The role requires the ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced, fluid environment.
This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. EST. (30-minute lunch)
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Responsible for reviewing, analyzing, and completing vendor and client inquiries in a timely manner
Identifying the root cause of vendor and client inquiries
Assist management with streamlining workflow process
Review, analyze, and process billing and payment of vendor invoices
Manage 3rd Party Payment Services as requested
Ability to extract account payable reporting for vendors and analyze
Responsible for reconciling vendor statements
Responsible for analyzing client invoicing reports and issuing client credit and/or rebills
Manage vendor accounts by utilizing internal and external programs and software
Responsible for onboarding and updating vendor information within systems
Establishing and sustaining relationships with new and existing vendors
Responsible for working internal and external audits
Ability to collaborate and communicate effectively across departments
Provide guidance on internal processes across the business
Other duties assigned to ensure overall departmental efficiency
Maintain productivity and quality standards as directed by Department Manager
High-level knowledge of all processes throughout the company
Assist with system testing and feedback
Encourage a team-work environment amongst co-workers and network across the business
Other duties assigned to ensure overall departmental efficiency
LEADERSHIP RESPONSIBILITIES
This position has no leadership responsibilities
COMPETENCIES - SKILLS
Displays self-control and assumes responsibility
Works effectively with systems; thorough and accurate
Adapts to fast paced environment and pursues learning and development
Demonstrates resourcefulness and solves problems
Champions innovation and demonstrates creativity
Adapts to fast paced environment and pursues learning and development
Champions innovation and demonstrates creativity
Demonstrates resourcefulness and solves problems
Able to work independently, effectively managing and using time through organization and structure
Works effectively with systems; thorough and accurate
Hold a positive attitude to support a team environment
Ability to communicate effectively (written, verbal) with all levels of staff and clientele
EDUCATION AND EXPERIENCE
High school diploma required
Minimum of 3 years billing and/or customer service experience required
Intermediate to advanced skills in Microsoft Word and Excel (Lookups, Pivot tables, Formulas)
AS400 ISeries, JD Edwards, and Salesforce experience preferred but not required
Bilingual - English and Spanish speaking required
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
Integrity – Always act with integrity and honesty.
One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS and WORK ENVIRONMENT
Work Environment: This is a fully remote position and can reside anywhere in the United States
Position Type/Standard Schedule: This is a full-time position, Monday through Friday. This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. EST
Travel: No travel is expected for this position
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$37,500-$52,500The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Originally posted on Himalayas
The Customer Service Representative will be responsible for managing all functions related to all incoming client and vendor inquiries in a timely and professional manner. Maintain client and vendor relations by handling and resolving various requests across the business. They will be required to assist management with streamlining workflow processes. The role requires the ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced, fluid environment.
This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. EST. (30-minute lunch)
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Responsible for reviewing, analyzing, and completing vendor and client inquiries in a timely manner
Identifying the root cause of vendor and client inquiries
Assist management with streamlining workflow process
Review, analyze, and process billing and payment of vendor invoices
Manage 3rd Party Payment Services as requested
Ability to extract account payable reporting for vendors and analyze
Responsible for reconciling vendor statements
Responsible for analyzing client invoicing reports and issuing client credit and/or rebills
Manage vendor accounts by utilizing internal and external programs and software
Responsible for onboarding and updating vendor information within systems
Establishing and sustaining relationships with new and existing vendors
Responsible for working internal and external audits
Ability to collaborate and communicate effectively across departments
Provide guidance on internal processes across the business
Other duties assigned to ensure overall departmental efficiency
Maintain productivity and quality standards as directed by Department Manager
High-level knowledge of all processes throughout the company
Assist with system testing and feedback
Encourage a team-work environment amongst co-workers and network across the business
Other duties assigned to ensure overall departmental efficiency
LEADERSHIP RESPONSIBILITIES
This position has no leadership responsibilities
COMPETENCIES - SKILLS
Displays self-control and assumes responsibility
Works effectively with systems; thorough and accurate
Adapts to fast paced environment and pursues learning and development
Demonstrates resourcefulness and solves problems
Champions innovation and demonstrates creativity
Adapts to fast paced environment and pursues learning and development
Champions innovation and demonstrates creativity
Demonstrates resourcefulness and solves problems
Able to work independently, effectively managing and using time through organization and structure
Works effectively with systems; thorough and accurate
Hold a positive attitude to support a team environment
Ability to communicate effectively (written, verbal) with all levels of staff and clientele
EDUCATION AND EXPERIENCE
High school diploma required
Minimum of 3 years billing and/or customer service experience required
Intermediate to advanced skills in Microsoft Word and Excel (Lookups, Pivot tables, Formulas)
AS400 ISeries, JD Edwards, and Salesforce experience preferred but not required
Bilingual - English and Spanish speaking required
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
Integrity – Always act with integrity and honesty.
One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS and WORK ENVIRONMENT
Work Environment: This is a fully remote position and can reside anywhere in the United States
Position Type/Standard Schedule: This is a full-time position, Monday through Friday. This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. EST
Travel: No travel is expected for this position
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$37,500-$52,500The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Originally posted on Himalayas
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