Fix WhatsApp Zoho Integration Issues

We are FineDots Visual Technology Pvt. Ltd., operating under the brand name Grand LED.

We previously connected our WhatsApp Business number with Zoho Books and Zoho Bigin and were successfully sending approved WhatsApp message templates directly from both platforms.

However, we are currently unable to send WhatsApp messages through either platform due to an apparent Meta-side verification or account-related issue.

We also attempted to use another WhatsApp Business number, but that number is facing a similar verification issue.

We request your assistance with the following:

Investigate why our existing WhatsApp Business number is unable to send messages.

Identify and resolve any pending verification, account restrictions, or WhatsApp Business API issues.

Review and resolve the verification issue affecting our second number.

Restore WhatsApp template messaging functionality in Zoho Books and Zoho Bigin.

Ensure our existing WhatsApp Business integrations and approved templates continue working without losing data or configurations.

Both numbers are important for our daily customer communications and business operations.

Please escalate this issue to the appropriate technical team and guide us through the necessary recovery steps.

Company: FineDots Visual Technology Pvt. Ltd.
Brand: Grand LED
Integrated Platforms: Zoho Books & Zoho Bigin
Website: https://finedots.in

We appreciate your urgent assistance in resolving this issue.

Thank you,
FineDots Visual Technology Pvt. Ltd.
Grand LED Team