Fix Meta Payout Details

My Facebook earnings are frozen because the payout profile shows the wrong legal name and date of birth, and my own attempts to correct both fields in Meta Business Suite were rejected. I need someone who already knows the quirks of Meta’s payout settings, W-8BEN flow, and support escalation paths to step in, guide me through the exact screens, or liaise directly with Meta Support so the information is finally accepted.

Here is the current situation:
• Both the Legal Name and DOB entries need to be replaced with the correct values.
• I have already tried the self-serve edit and submitted screenshots to Support, but the ticket was closed without action.
• Tax information is complete; only the personal identity fields are blocking payouts.

What I expect from you:
1. A clear, step-by-step plan (or live walkthrough) to submit the right documentation inside Meta Business Suite and Commerce Manager.
2. If the interface still refuses the change, draft and file the appropriate support ticket, then follow up until Meta confirms the update.
3. Confirmation that the payout status switches from “On Hold” to “Active” and funds are released.

If you have resolved similar issues before, especially where both name and date of birth were mismatched, your insight will save me a lot of time.