Field Support Engineer

As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.
Responsibilities
Field Operations & Monitoring

24/7 monitoring of all field systems (through your team)

First response to system failures and performance issues

Remote debugging and problem resolution

Customer operational reporting and communication

Manage escalations and critical incidents

Technical Problem-Solving

Develop fixes for field issues—actual embedded software changes

Build diagnostic tools to find problems faster

Root cause analysis with detailed documentation

Remote system configuration and optimisation

Team Leadership

Lead Field Support team

Coordinate outsourced support technicians (extended shift coverage)

On-call rotation for critical escalations

Train team on troubleshooting methodologies

Feedback Loop

Feed field intelligence back to Software Development

Track recurring issues and patterns

Prioritise fixes based on field impact

Document all incidents and resolutions systematically

Education & Experience
Essential Skills & Experience

5+ years in production support/field engineering for embedded or industrial systems

Strong embedded systems knowledge (C/C++, Python)

Remote debugging expertise (SSH, logging, diagnostics)

Systems thinking and structured troubleshooting

Customer-facing communication skills

Ability to stay calm under pressure

Team leadership or mentoring experience

Desirable Skills & Experience

Battery management systems or energy storage

CAN protocols and industrial communication

24/7 operations environment experience

Experience managing remote/outsourced teams

IoT monitoring platforms

Please note that at this time we are unable to provide UK visa sponsorship
Strictly No Agencies
Allye Energy is revolutionising the energy storage sector with our cutting-edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.
Originally posted on Himalayas