Field Engineer for IT Support (France/Italy)
Budget / Salary$3,000–5,000
TypeFreelance project
LocationRemote
Posted1 hour ago
Full-Time Field Engineer – End User Computing (EUC) & IT Site Services (France/Italy)
Job Type: Full-Time Locations: France & Italy (on-site) Compensation: $5,000 – $5,500 USD / month Service Window: 24×5 (Monday–Friday) + P1 On-Call
About the Role
We're hiring a Field Engineer to deliver Level 2 IT support across our client's global offices in France and Italy. This is a hands-on role covering end-user device support, on-site "Smart Hands" work, and general IT site services — ideal for someone who enjoys varied technical work and direct interaction with end users.
What You'll Do
Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
Perform hardware diagnostics, repairs, upgrades, and installations
Troubleshoot OS, application, and patching issues across Windows, macOS, and mobile platforms
Act as on-site "Hands and Feet" support for remote IT teams — hardware replacements, cable management, device installs
Support server/data room activities: racking & stacking, cable patching, hardware inspections
Handle conference room A/V and Teams Rooms support
Support mobile phones, VIP users, and GMP/non-GMP lab systems (hardware, software, user accounts)
Manage user onboarding/offboarding (JML) and training
Maintain accurate IT asset and inventory records
Track and report against SLAs
Escalate unresolved issues to higher-level support teams as needed
What We're Looking For
Proven experience in on-site end-user device and IT hardware support
Strong knowledge of Windows, macOS, and mobile operating systems
Hands-on hardware diagnostics, repair, and installation experience
Basic networking knowledge (LAN, WAN, Wi-Fi troubleshooting)
Familiarity with ITSM/ticketing tools (e.g., Freshworks)
Strong problem-solving, communication, and interpersonal skills
Ability to travel to various sites and lift/move IT equipment as needed
Availability for on-call support and flexible hours
Nice to Have
CompTIA A+, ITIL Foundation, or equivalent certification
Experience with Active Directory, Office 365, Microsoft Intune/Endpoint Manager
Knowledge of server hardware and basic data center operations
Experience with imaging/deployment tools (SCCM, MDT)
Experience working across multi-site environments
Tools Used
Freshworks, Remote Support Tools, CMDB/Asset Repository, Microsoft Intune/Endpoint Manager
Job Type: Full-Time Locations: France & Italy (on-site) Compensation: $5,000 – $5,500 USD / month Service Window: 24×5 (Monday–Friday) + P1 On-Call
About the Role
We're hiring a Field Engineer to deliver Level 2 IT support across our client's global offices in France and Italy. This is a hands-on role covering end-user device support, on-site "Smart Hands" work, and general IT site services — ideal for someone who enjoys varied technical work and direct interaction with end users.
What You'll Do
Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
Perform hardware diagnostics, repairs, upgrades, and installations
Troubleshoot OS, application, and patching issues across Windows, macOS, and mobile platforms
Act as on-site "Hands and Feet" support for remote IT teams — hardware replacements, cable management, device installs
Support server/data room activities: racking & stacking, cable patching, hardware inspections
Handle conference room A/V and Teams Rooms support
Support mobile phones, VIP users, and GMP/non-GMP lab systems (hardware, software, user accounts)
Manage user onboarding/offboarding (JML) and training
Maintain accurate IT asset and inventory records
Track and report against SLAs
Escalate unresolved issues to higher-level support teams as needed
What We're Looking For
Proven experience in on-site end-user device and IT hardware support
Strong knowledge of Windows, macOS, and mobile operating systems
Hands-on hardware diagnostics, repair, and installation experience
Basic networking knowledge (LAN, WAN, Wi-Fi troubleshooting)
Familiarity with ITSM/ticketing tools (e.g., Freshworks)
Strong problem-solving, communication, and interpersonal skills
Ability to travel to various sites and lift/move IT equipment as needed
Availability for on-call support and flexible hours
Nice to Have
CompTIA A+, ITIL Foundation, or equivalent certification
Experience with Active Directory, Office 365, Microsoft Intune/Endpoint Manager
Knowledge of server hardware and basic data center operations
Experience with imaging/deployment tools (SCCM, MDT)
Experience working across multi-site environments
Tools Used
Freshworks, Remote Support Tools, CMDB/Asset Repository, Microsoft Intune/Endpoint Manager
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