Expert Management for Airbnb & Booking.com Short-Term Rentals

Airbnb & Short-Term Rental Property Management – Occupancy, Guest Communication & Revenue Optimisation

Project Overview:

I managed the day-to-day operations of multiple short-term rental properties across Airbnb and similar booking platforms, with a strong focus on maintaining high occupancy, responding quickly to guests, improving listing performance and maximising monthly revenue.

I managed up to 6 properties, handling the operational requirements from booking to guest checkout. My responsibilities included guest communication, reservation management, calendar optimisation, pricing decisions, listing management, issue resolution, vendor coordination and monitoring property performance.

The objective was to keep calendars consistently occupied while maintaining a high-quality guest experience and ensuring smooth day-to-day operations.

Key Responsibilities:
* Managed multiple short-term rental properties across online booking platforms.
* Responded promptly to guest enquiries, booking requests and operational issues.
* Managed reservations, availability calendars, cancellations and booking changes.
* Optimised property availability to reduce vacant nights and improve monthly occupancy.
* Monitored booking patterns and adjusted pricing and availability based on demand.
* Maintained professional communication with guests before, during and after their stay.
* Coordinated cleaning, maintenance and other property-related requirements.
* Handled guest complaints and unexpected operational issues professionally.
* Monitored property performance and monthly revenue.
* Maintained accurate records of bookings, earnings and property activity.
* Worked towards maintaining strong occupancy throughout the month.
* Managed several properties simultaneously while maintaining consistent response standards.
* Used performance data to identify opportunities to improve bookings and revenue.

Performance Highlight:
A verified Airbnb earnings report for May 2026 recorded:
* £2,068.50 gross earnings
* £1,983.44 total payout
* 26 nights booked
* 3 homes reflected in the report
*Individual property payouts of £1,122.87, £721.86 and £138.71

The report also shows an average stay ranging from 1.0 to 1.5 nights across the listed properties, demonstrating the need for continuous booking management and guest communication.

Services I Can Provide to Clients

I can support property owners and short-term rental businesses with:

Airbnb Management:
* Listing management
* Calendar management
* Booking management
* Guest messaging
* Review management
* Cancellation handling

Guest Communication:
* Pre-booking enquiries
* Check-in communication
* During-stay support
* Checkout communication
* Complaint resolution
* Guest follow-up

Revenue & Occupancy Management:
* Pricing optimisation
* Occupancy monitoring
* Calendar optimisation
* Demand-based pricing
* Competitor monitoring
* Monthly performance tracking

Property Operations:
* Cleaning coordination
* Maintenance coordination
* Vendor communication
* Property readiness checks
* Issue escalation
* Operational record keeping

Tools & Skills:
* Airbnb
* Booking Management
* Short-Term Rental Management
* Guest Communication
* Property Management
* Revenue Management
* Calendar Management
* Microsoft Excel
* Power BI
* Data Analysis
* Customer Service
* Vendor Management
* Competitor Analysis
* Reporting & Performance Tracking

What I Can Bring to Your Property

My approach is focused on three areas:
1. Higher Occupancy
Keeping the calendar active and reducing unnecessary vacant nights through effective booking and availability management.

2. Better Guest Experience
Fast, professional and personalised communication throughout the guest journey.

3. Stronger Revenue Performance
Monitoring bookings, pricing, demand and property performance to identify opportunities to improve monthly revenue.

Why Hire Me?

I have practical experience managing multiple short-term rental properties rather than simply studying property management. I understand the daily challenges involved in handling guest enquiries, bookings, calendars, pricing, operational issues and property coordination simultaneously.

I am comfortable working independently, managing multiple properties and maintaining fast communication while keeping the owner's revenue and guest experience as priorities.

I am now available to support property owners, Airbnb hosts and short-term rental businesses remotely with ongoing or project-based property management.