Experienced ServiceM8 Administrator – Invoicing, Job Review & Office Support
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted2 hours ago
We are an established Australian field-service business with approximately 800 recurring service clients and a substantial mobile technician team.
We already have a highly developed ServiceM8 environment and documented internal processes.
This is NOT a software development, automation, consulting or general VA role.
We are looking for someone with genuine hands-on experience working inside ServiceM8 on a day-to-day basis, ideally for an Australian trade or field-service business.
The objective is to progressively move repetitive administration away from our Australian office.
Initial responsibilities may include:
Reviewing completed technician jobs before invoicing
Checking job information, labour/time, materials, notes and completion status
Preparing and issuing invoices according to documented rules
Debtor/debt-recovery follow-up under established procedures
Preparing straightforward quotes using existing rules and pricing
Quote follow-up
Recurring-job administration
Routine customer/email administration
Purchase orders and ordering administration
General repetitive ServiceM8 administration
Bookkeeping is NOT part of this role. Our existing bookkeeper will continue to manage bookkeeping.
We are also not looking for someone to redesign our ServiceM8 system. We have a separate ServiceM8 specialist assisting with optimisation and automation.
What we need is an experienced operator who can learn our business rules quickly rather than needing to learn ServiceM8 from scratch.
We intend to start with a small paid trial as soon as possible. If successful, there is potential for substantial ongoing work.
IMPORTANT — please answer these questions in your application:
Describe your actual hands-on experience working inside ServiceM8.
Talk us through how you personally reviewed a completed technician job before invoicing it. What did you check?
What other ServiceM8 functions have you personally handled — quoting, debtors, recurring jobs, scheduling, POs, customer emails, etc.?
Have you worked with an Australian trade or field-service business?
How long did you work in that role?
How soon could you commence a paid trial?
What hours are you available in Australian/Adelaide business hours?
Generic applications that do not answer these questions will not be considered.
We already have a highly developed ServiceM8 environment and documented internal processes.
This is NOT a software development, automation, consulting or general VA role.
We are looking for someone with genuine hands-on experience working inside ServiceM8 on a day-to-day basis, ideally for an Australian trade or field-service business.
The objective is to progressively move repetitive administration away from our Australian office.
Initial responsibilities may include:
Reviewing completed technician jobs before invoicing
Checking job information, labour/time, materials, notes and completion status
Preparing and issuing invoices according to documented rules
Debtor/debt-recovery follow-up under established procedures
Preparing straightforward quotes using existing rules and pricing
Quote follow-up
Recurring-job administration
Routine customer/email administration
Purchase orders and ordering administration
General repetitive ServiceM8 administration
Bookkeeping is NOT part of this role. Our existing bookkeeper will continue to manage bookkeeping.
We are also not looking for someone to redesign our ServiceM8 system. We have a separate ServiceM8 specialist assisting with optimisation and automation.
What we need is an experienced operator who can learn our business rules quickly rather than needing to learn ServiceM8 from scratch.
We intend to start with a small paid trial as soon as possible. If successful, there is potential for substantial ongoing work.
IMPORTANT — please answer these questions in your application:
Describe your actual hands-on experience working inside ServiceM8.
Talk us through how you personally reviewed a completed technician job before invoicing it. What did you check?
What other ServiceM8 functions have you personally handled — quoting, debtors, recurring jobs, scheduling, POs, customer emails, etc.?
Have you worked with an Australian trade or field-service business?
How long did you work in that role?
How soon could you commence a paid trial?
What hours are you available in Australian/Adelaide business hours?
Generic applications that do not answer these questions will not be considered.
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