Evening Social Media Customer Support (Remote)
Budget / Salary$30–250
TypeFreelance project
LocationRemote
Posted2 hours ago
Social Media Customer Support Specialist (Freelance/Part-Time)
Company: Nafas LLC — Indoor Air Quality Technology
Location: Remote (Doha-based hours)
Schedule: 6:00 PM – 11:00 PM Doha time, 6 days a week
About the Role
We're looking for a freelancer to handle our social media customer inquiries during evening hours. Our customers value real, human responses — not automated replies — so this role is about being present, responsive, and personable when questions come in.
Responsibilities
Monitor and respond to incoming messages/comments across our social media channels (Instagram, Facebook, WhatsApp, etc.) during the assigned shift
Answer customer questions about our products and services accurately and promptly
Escalate complex issues to the internal team when needed
Maintain a warm, human tone in all interactions
Keep a log of recurring questions or issues to flag patterns
Requirements
Fluent in English (Arabic a plus)
Strong written communication skills
Reliable internet access and availability during the 6 PM–11 PM Doha time window, 6 days/week
Comfortable working independently and managing a queue of messages
Prior customer service or social media experience preferred
Contact - +974 66744290
Company: Nafas LLC — Indoor Air Quality Technology
Location: Remote (Doha-based hours)
Schedule: 6:00 PM – 11:00 PM Doha time, 6 days a week
About the Role
We're looking for a freelancer to handle our social media customer inquiries during evening hours. Our customers value real, human responses — not automated replies — so this role is about being present, responsive, and personable when questions come in.
Responsibilities
Monitor and respond to incoming messages/comments across our social media channels (Instagram, Facebook, WhatsApp, etc.) during the assigned shift
Answer customer questions about our products and services accurately and promptly
Escalate complex issues to the internal team when needed
Maintain a warm, human tone in all interactions
Keep a log of recurring questions or issues to flag patterns
Requirements
Fluent in English (Arabic a plus)
Strong written communication skills
Reliable internet access and availability during the 6 PM–11 PM Doha time window, 6 days/week
Comfortable working independently and managing a queue of messages
Prior customer service or social media experience preferred
Contact - +974 66744290
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