Evening Android Live Chat Support

I need an experienced live-chat agent to handle customer-service inquiries on my Android app during the evening hours. All conversations come through an in-app chat tool; you will log in, greet users promptly, resolve routine questions, and escalate any technical matters to our internal team.

Because this is purely customer service, you will focus on account questions, basic “how-to” guidance, and reassurance rather than deep technical troubleshooting or sales pitches. A friendly, concise writing style and solid written English are essential.

Deliverables:
• Log in at the agreed evening schedule and stay available for the full shift.
• Respond to every chat within 1 minute and follow our reply templates where applicable.
• Create a brief summary ticket for any issue that needs follow-up, tagging the correct internal department.

I will provide onboarding documents, canned responses, and access credentials before your first shift so you can start helping users right away.