Enterprise IAM & M365 Support
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted2 hours ago
I’m looking for dependable help with day-to-day identity and messaging issues across our Microsoft 365 estate.
What you’ll tackle for me
• User provisioning: create, modify and disable accounts quickly and accurately in Active Directory, ensuring group membership and licence assignments are correct from day one.
• Access requests: process entitlement changes, troubleshoot permission errors and document approvals so our audit trail stays clean.
• Email-related issues: investigate delivery failures, mailbox quirks and policy conflicts in Exchange Online, then apply the fix or escalate with clear notes.
Our environment
Active Directory is the source of truth and synchronises to Azure AD. SailPoint governs most joiner-mover-leaver workflows, so previous exposure to it—or a similar IGA tool—will help you navigate approvals faster. Core user services run on Microsoft 365, with Exchange Online at the centre; OneDrive and Teams are present but generally stable.
How we’ll work together
Incidents and service requests arrive through ServiceNow. I’ll assign tickets, you triage, resolve or coordinate with our tier-3 engineers when deeper PowerShell, transport rules or connector work is required. Clear, well-written updates in each ticket are essential.
Deliverables & success criteria
• 100 % of assigned tickets updated within the agreed SLA window.
• Accurate provisioning and access fulfilment with zero audit findings.
• Root-cause notes and next-step recommendations documented for every Exchange Online issue you close.
If you’re confident with IAM concepts, comfortable in the Microsoft 365 admin centre and fluent in Active Directory troubleshooting, I’d like to hear how you can slot in and keep our users productive.
What you’ll tackle for me
• User provisioning: create, modify and disable accounts quickly and accurately in Active Directory, ensuring group membership and licence assignments are correct from day one.
• Access requests: process entitlement changes, troubleshoot permission errors and document approvals so our audit trail stays clean.
• Email-related issues: investigate delivery failures, mailbox quirks and policy conflicts in Exchange Online, then apply the fix or escalate with clear notes.
Our environment
Active Directory is the source of truth and synchronises to Azure AD. SailPoint governs most joiner-mover-leaver workflows, so previous exposure to it—or a similar IGA tool—will help you navigate approvals faster. Core user services run on Microsoft 365, with Exchange Online at the centre; OneDrive and Teams are present but generally stable.
How we’ll work together
Incidents and service requests arrive through ServiceNow. I’ll assign tickets, you triage, resolve or coordinate with our tier-3 engineers when deeper PowerShell, transport rules or connector work is required. Clear, well-written updates in each ticket are essential.
Deliverables & success criteria
• 100 % of assigned tickets updated within the agreed SLA window.
• Accurate provisioning and access fulfilment with zero audit findings.
• Root-cause notes and next-step recommendations documented for every Exchange Online issue you close.
If you’re confident with IAM concepts, comfortable in the Microsoft 365 admin centre and fluent in Active Directory troubleshooting, I’d like to hear how you can slot in and keep our users productive.
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