Email Support for Order Issues

I’m looking for a reliable specialist to take full ownership of our customer inbox in Gmail/Outlook. Your sole focus will be order-related enquiries: confirming status updates, processing refunds or exchanges, adjusting account details and generally making sure every customer walks away feeling heard and helped.

I already have canned replies, escalation paths and a searchable order database ready. You’ll blend those resources with your own clear, friendly writing to deliver accurate answers within the same business day. Consistent tone, impeccable English and respect for our policies are essential.

Deliverables
• Daily monitoring of the inbox, clearing the queue each shift
• Correctly actioned refunds, replacements or account changes in the internal portal (full training provided)
• Concise tickets or flags for any case that requires my direct approval

If you have a background in e-commerce or subscription services and can start quickly, let’s talk.