Email Support Assistants Needed

Daily customer emails arrive with questions about our products, order updates, returns, and account issues, and some messages come from potential buyers who need light qualification before we schedule a sales call for them. I need reliable assistants to own that inbox from first hello to happy resolution.

You will respond exclusively by email. To keep replies accurate and on-brand, you’ll have three reference sources ready at all times:
• a curated FAQ list with pre-approved answers
• our public-facing site pages that outline product and service details
• an archive of past support emails and internal help docs

Typical tasks include clarifying product features, checking order status, arranging returns or exchanges, updating account information, and spotting qualified leads so you can pass them to the sales calendar. Every response should feel human, concise, and consistent with our voice.

I’ll provide access to the shared inbox, the knowledge base, and clear escalation paths. Turnaround during business hours should stay under one hour for new messages, and each day ends with a brief summary of any outstanding threads or insights gathered from customer feedback.

Success is measured by response time, first-contact resolution rate, and the number of qualified calls booked.