Email Support Agent Needed
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
I’m looking for a dependable person to take full ownership of my customer service inbox and reply to every message through Gmail. The work is 100 % email—no phones or live chat—so strong written English and a friendly, professional tone are vital.
You’ll be answering routine questions about our service, following the response templates and FAQs I provide. Typical volume is 20–40 emails a day, and when you’re on shift each new message should receive an acknowledgment within 15 minutes, with a complete resolution the same business day.
The rate is a flat £1 per hour, paid weekly. I supply detailed SOPs, canned replies and initial training; you bring reliability, accuracy and the ability to stick to the agreed schedule. At the end of every shift, I expect a brief activity log so I can verify response quality and turnaround time.
If you have solid experience handling email support through Gmail and can commit to consistent hours on GMT, I’d love to hear from you.
You’ll be answering routine questions about our service, following the response templates and FAQs I provide. Typical volume is 20–40 emails a day, and when you’re on shift each new message should receive an acknowledgment within 15 minutes, with a complete resolution the same business day.
The rate is a flat £1 per hour, paid weekly. I supply detailed SOPs, canned replies and initial training; you bring reliability, accuracy and the ability to stick to the agreed schedule. At the end of every shift, I expect a brief activity log so I can verify response quality and turnaround time.
If you have solid experience handling email support through Gmail and can commit to consistent hours on GMT, I’d love to hear from you.
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