Email Response Virtual Assistant

My client inbox has grown well beyond what I can answer promptly each day, so I need a careful virtual assistant who can step in and take ownership of all incoming email. You’ll read every new message, draft or send a professional, formally-worded reply that mirrors the tone I already use, and flag anything that needs my personal attention.

Typical flow:
• Open the shared inbox Monday-Friday (roughly 1–2 hours spread across the day).
• Triage and categorise each email, applying pre-set labels.
• Respond with clear, courteous language that reflects our brand guidelines and uses correct grammar at all times.
• Create short summaries of key threads for me so I can stay in the loop.

Right now the workload is limited to email replies only, but if this works well there is scope to expand into scheduling follow-ups, basic customer support, or social-media correspondence in future.

Please be comfortable working with Gmail (or Outlook if we migrate), collaborative tools such as Google Docs, and a simple ticketing spreadsheet for tracking unresolved queries. Strong written English and an eye for detail are essential; prior experience in client communications is a plus.

Deliverables will be accepted when all daily emails are replied to or filed, no message waits more than 24 hours for a response, and weekly activity reports are sent every Friday.