Email Customer Support Assistants Needed

I’m looking for a small team of reliable customer-support assistants who can take full ownership of our email inbox. Your replies will go out automatically—there’s no interim review step—so I need people confident enough to hit Send without hand-holding while still matching our tone and policies.

Day-to-day, you’ll handle three categories of inquiries:
• answering the usual “how-to” or product questions,
• fixing order or account issues (refunds, address changes, subscription tweaks, etc.), and
• tackling basic technical support before anything truly advanced is escalated.

I’ll provide brand guidelines, FAQ documents, and escalation paths; you’ll craft clear, courteous responses, keep conversation histories organized, and flag any patterns we should know about. Familiarity with common help-desk tools (Zendesk, Freshdesk, Gorgias, or similar) and solid written English are essential because everything happens over email.

If you have experience owning an inbox end-to-end and feel comfortable sending final replies on the first pass, let’s talk about getting you started this week.