Email Customer Support Assistant

I need a reliable assistant to keep our support inbox clear and our customers happy. You will answer routine questions that come in by email only—no live chat or phone work involved. I’ll give you a well-organized spreadsheet that contains every approved response, including policy details, product information, and step-by-step instructions. Your job is to match each incoming query with the right answer, tailor the greeting and sign-off to sound personal, then hit send.

To succeed you should be comfortable navigating the spreadsheet quickly, writing in smooth, conversational English, and flagging any message that falls outside the documented answers so I can handle it myself. I expect timely, courteous replies during the agreed-upon coverage hours and a short end-of-day note summarising anything unusual.

Deliverables:
• Inbox monitored during assigned hours with responses sent within the target timeframe
• Accurate use of the provided answer sheet for every reply
• Daily recap highlighting escalations or unanswered questions

That’s the entire scope—straightforward, process-driven email support built around a clear knowledge base.