Email & Chat Support Assistants

I’m expanding our customer care channel and need reliable assistants who can manage both the support inbox and the website’s live-chat widget. Your core tasks will be to draft clear, friendly answers to everyday questions, resolve order, return, or basic account issues, and steer shoppers toward the product or service that fits their needs.
Every proposed reply will be routed to me for a quick sign-off before it’s sent, so attention to detail and an ability to follow feedback loops are essential.

You’ll be switching between an email help-desk platform (think Zendesk, Help Scout, or similar) and a live-chat dashboard throughout the shift, keeping response times short and tone consistent. Solid written English, empathy, and experience with e-commerce workflows such as order look-ups or refund processing will set you up for success.

Deliverables:
• Timely drafted replies for all incoming email and chat messages during agreed hours
• Accurate ticket notes so any follow-up is seamless
• End-of-day brief summarizing resolved issues, open items, and insights on recurring questions

If you’ve handled multichannel support before and enjoy turning frustrated users into loyal fans, I’d love to see how you can help.