E-commerce Virtual Assistant Support

I’m expanding a key e-commerce account and need a reliable virtual assistant who can keep our daily operations running smoothly. Your core focus will be three things: clearing and prioritising the shared inbox, locking in appointments across time zones, and giving prompt, friendly customer support that matches our store’s tone.

Because this is a fast-moving online retail environment, I value someone already familiar with common storefront dashboards and order-management flows. You should feel at home inside Gmail or Outlook, be comfortable jumping into Slack or Teams chats when needed, and hop on Zoom for the occasional face-to-face check-in.

Deliverables I’ll look for each day:
• Inbox zero with urgent messages flagged and answered
• A clean, updated calendar with no double-bookings
• Customer tickets resolved or properly escalated, with concise notes in our CRM

If you’ve previously handled similar workloads for an e-commerce brand, especially during peak sales periods, I’d love to hear how you kept things organised and customers happy. Consistent availability during our core business hours and clear, proactive communication will set you apart.