E-Commerce Order Processing Assistant

I run a growing online store and need a reliable assistant who can take full ownership of the customer‐service side of order processing. Your day will revolve around confirming new orders, checking payment status, updating shipping details, and replying to any follow-up questions so every customer walks away satisfied.

Here’s what the role looks like in practice: you’ll log in to our order dashboard twice a day, identify new or flagged orders, verify item availability, generate packing slips, coordinate with our fulfillment partner, and then send courteous updates to the buyer. Most questions are straightforward—“Where’s my package?” or “Can I change my address?”—so clear, friendly communication is essential. If you already know platforms such as Shopify, WooCommerce, Zendesk, or Freshdesk, you’ll feel at home right away; if not, I can walk you through our exact workflow during onboarding.

Deliverables I expect:
• Same-day processing of every incoming order (Monday-Friday)
• Timely, well-written email or chat responses for all customer inquiries related to those orders
• A quick end-of-day summary noting completed orders, escalations, and any stock issues that might affect tomorrow’s queue

Consistency and accuracy outweigh speed, but once you’re comfortable, most days take 1–2 hours. If you enjoy smoothing out the customer journey and have a proven background in customer service or e-commerce support, I’d love to hear how you can slot into this routine and keep orders flowing without a hitch.