E-Commerce Operations Executive Needed

I need an experienced hand to run the day-to-day operations of our Magento e-commerce website and keep our quick-commerce promise on track.

Your focus areas are clear:

• Managing product listings – upload, update, and optimise SKUs, photos, prices, and inventory inside Magento.
• Handling customer queries – respond quickly through chat, email, or phone, resolve order issues, and maintain high satisfaction scores.
• Coordinating with delivery partners – schedule pickups, track shipments, and ensure every parcel goes out on time.

We operate only through the web storefront for now, so deep familiarity with the Magento admin panel, order lifecycle, and basic catalogue SEO is essential.

Success looks like: zero catalogue errors, customer questions cleared within an hour during business hours, and perfect on-time dispatch. If you have managed similar online stores, worked with logistics partners, and can show the KPIs you improved, I would love to hear about it.