E-commerce Customer Service Representative

We are looking for an E-commerce Customer Service Representative with a strong background and knowledge of multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop
Schedule: 10:00 am - 6:00 pm EST
Responsibilities

Respond to customer emails and messages across multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop.

Handle basic customer service inquiries related to orders, returns, and general concerns

Run, download, and upload reports from Amazon Seller Central

Maintain accurate records and ensure timely responses

Assist with general Amazon account support tasks as needed

Requirements

Experience working in e-commerce customer service for a 3rd-party seller

Experience across multiple platforms such as Amazon, eBay, Walmart, Shopify and/or TikTok Shop

Experience handling customers via phone, email and chat

Experience processing orders, returns, refunds and exchanges

Ability to handle disputes, claims, chargebacks and negative feedback

Strong experience with order and shipment tracking, including following up on delayed shipments

Excellent organization and attention to detail

Ability to take initiative and follow up on tasks when customer service is quiet

Clear and professional communication skills

Originally posted on Himalayas