Documentation Lead
TypeFull-time job
LocationLondon Office
Posted3 hours ago
About Artificial
Help shape the future of specialty insurance
At Artificial, we’re building the next generation of technology for the specialty (re)insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
We use modern technology to solve real challenges for some of the world’s leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth.
You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built-in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry.
We've just raised $45M (£33M) in Series B funding from lead investor CommerzVentures, new investor Move Capital, as well as all existing shareholders. This investment round gives us the room to grow with confidence, continue to innovate, and ensure that Artificial remains the first choice for brokers and carriers seeking a smarter way to trade digitally.
Join us, and take the chance to be a part of something that will change the landscape of insurance for generations.
About the role
At Artificial, there are three primary sources of documentation we maintain:
Client-facing product documentation for insurance business users (brokers, underwriters and operations teams using our platform)
Our internal documentation site, which is our most heavily used documentation surface, built docs-as-code from the engineering repository and authored largely by engineers.
Our public API documentation, owned and authored by our Integrations team from auto-generated OpenAPI specifications.
The below responsibilities break down how each of these three sources are to be managed.
Responsibilities
Own the client-facing product documentation (1) end-to-end: strategy, information architecture, standards, tooling and content quality
Own the internal documentation gap backlog (2):
proactively identify potential gaps and triage incoming gap reports
route each one to the best-placed author and chase it to completion
write the content yourself where you're the right author
Steward the internal documentation site (2) and public API documentation (3): set the standards, information architecture and editorial bar for content authored by engineering and integrations teams, and keep the publishing pipelines healthy
Interview engineers about new features as they ship, and demystify them for non-technical readers before anyone has to ask
Act as editorial reviewer on documentation changes, catching duplication, misplacement and unclear writing before it ships
Write and maintain the highest-value client-facing content yourself: core product guides and release communications
Select, build and run the documentation toolchain, including docs-as-code workflows (static site generators, CI/CD, review gates) where they serve us best
Design and operate AI-assisted authoring pipelines that raise quality and throughput without sacrificing accuracy
Build the contribution model: templates, style standards and review processes that let product managers and engineers contribute content you curate rather than gatekeep
Partner with the Integrations team on API documentation: raise the quality of guides and examples around the auto-generated reference without taking authorship away from the experts
Partner with product and customer-facing teams so documentation ships with releases, not after them
Measure whether documentation is working: usage, search behaviour, support deflection and client feedback, and act on what you find
Set the standard for clear technical communication across the company
About you
6+ years in technical writing, documentation engineering or a closely related discipline
Preferably an ex Engineer who has stepped into technical writing / documentation
Demonstrable experience producing end-user product documentation, plus enough developer documentation experience to edit and improve API guides credibly
Hands-on experience owning documentation tooling, including docs-as-code workflows (for example Git-based authoring, static site generators, CI pipelines)
A portfolio or writing samples that show you can make complex technical material clear for both technical and non-technical readers
Used to working in a fast-paced, technological environment, with all the ambiguities this presents: flexibility will be needed
Confident in reading and understanding code and pull requests, so that you are able to identify where documentation might need adding/editing
We especially want to hear from you if you have:
Built or substantially restructured a documentation estate, not just contributed to one
Experience establishing contribution models where engineers and product managers write and you edit and curate
Practical experience using LLMs in documentation workflows, with a clear-eyed view of where they help and where they fail
Familiarity with structured documentation frameworks such as Diataxis
Familiarity with OpenAPI specifications and generating reference documentation from source
Previously worked in a scale-up environment
Come from an InsurTech, FinTech or other regulated-industry background
Benefits
Private medical insurance
Income protection insurance
Life insurance of 4 * base salary
On-site gym and shower facilities
Enhanced maternity and paternity pay
Team social events and company parties
Salary exchange on pension and nursery fees
Access to Maji, the financial wellbeing platform
Company stock options managed through Ledgy
Milestone Birthday Bonus and a Life Events leave policy
Generous holiday allowance of 28 days plus national holidays
Home office and equipment allowance, and a company MacBook
Learning allowance and leave to attend conferences or take exams
YuLife employee benefits, including EAP and bereavement helplines
For each new hire, we plant a tree through our partnership with Ecologi Action
The best coffee machine in London, handmade in Italy and imported just for us!
We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point.
Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts.
As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications.
Find more English Speaking Jobs in United Kingdom on Arbeitnow
Help shape the future of specialty insurance
At Artificial, we’re building the next generation of technology for the specialty (re)insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
We use modern technology to solve real challenges for some of the world’s leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth.
You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built-in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry.
We've just raised $45M (£33M) in Series B funding from lead investor CommerzVentures, new investor Move Capital, as well as all existing shareholders. This investment round gives us the room to grow with confidence, continue to innovate, and ensure that Artificial remains the first choice for brokers and carriers seeking a smarter way to trade digitally.
Join us, and take the chance to be a part of something that will change the landscape of insurance for generations.
About the role
At Artificial, there are three primary sources of documentation we maintain:
Client-facing product documentation for insurance business users (brokers, underwriters and operations teams using our platform)
Our internal documentation site, which is our most heavily used documentation surface, built docs-as-code from the engineering repository and authored largely by engineers.
Our public API documentation, owned and authored by our Integrations team from auto-generated OpenAPI specifications.
The below responsibilities break down how each of these three sources are to be managed.
Responsibilities
Own the client-facing product documentation (1) end-to-end: strategy, information architecture, standards, tooling and content quality
Own the internal documentation gap backlog (2):
proactively identify potential gaps and triage incoming gap reports
route each one to the best-placed author and chase it to completion
write the content yourself where you're the right author
Steward the internal documentation site (2) and public API documentation (3): set the standards, information architecture and editorial bar for content authored by engineering and integrations teams, and keep the publishing pipelines healthy
Interview engineers about new features as they ship, and demystify them for non-technical readers before anyone has to ask
Act as editorial reviewer on documentation changes, catching duplication, misplacement and unclear writing before it ships
Write and maintain the highest-value client-facing content yourself: core product guides and release communications
Select, build and run the documentation toolchain, including docs-as-code workflows (static site generators, CI/CD, review gates) where they serve us best
Design and operate AI-assisted authoring pipelines that raise quality and throughput without sacrificing accuracy
Build the contribution model: templates, style standards and review processes that let product managers and engineers contribute content you curate rather than gatekeep
Partner with the Integrations team on API documentation: raise the quality of guides and examples around the auto-generated reference without taking authorship away from the experts
Partner with product and customer-facing teams so documentation ships with releases, not after them
Measure whether documentation is working: usage, search behaviour, support deflection and client feedback, and act on what you find
Set the standard for clear technical communication across the company
About you
6+ years in technical writing, documentation engineering or a closely related discipline
Preferably an ex Engineer who has stepped into technical writing / documentation
Demonstrable experience producing end-user product documentation, plus enough developer documentation experience to edit and improve API guides credibly
Hands-on experience owning documentation tooling, including docs-as-code workflows (for example Git-based authoring, static site generators, CI pipelines)
A portfolio or writing samples that show you can make complex technical material clear for both technical and non-technical readers
Used to working in a fast-paced, technological environment, with all the ambiguities this presents: flexibility will be needed
Confident in reading and understanding code and pull requests, so that you are able to identify where documentation might need adding/editing
We especially want to hear from you if you have:
Built or substantially restructured a documentation estate, not just contributed to one
Experience establishing contribution models where engineers and product managers write and you edit and curate
Practical experience using LLMs in documentation workflows, with a clear-eyed view of where they help and where they fail
Familiarity with structured documentation frameworks such as Diataxis
Familiarity with OpenAPI specifications and generating reference documentation from source
Previously worked in a scale-up environment
Come from an InsurTech, FinTech or other regulated-industry background
Benefits
Private medical insurance
Income protection insurance
Life insurance of 4 * base salary
On-site gym and shower facilities
Enhanced maternity and paternity pay
Team social events and company parties
Salary exchange on pension and nursery fees
Access to Maji, the financial wellbeing platform
Company stock options managed through Ledgy
Milestone Birthday Bonus and a Life Events leave policy
Generous holiday allowance of 28 days plus national holidays
Home office and equipment allowance, and a company MacBook
Learning allowance and leave to attend conferences or take exams
YuLife employee benefits, including EAP and bereavement helplines
For each new hire, we plant a tree through our partnership with Ecologi Action
The best coffee machine in London, handmade in Italy and imported just for us!
We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point.
Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts.
As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications.
Find more English Speaking Jobs in United Kingdom on Arbeitnow
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