Director, Registrar Operations

Compensation Range:
: $0.00 - $0.00
Position Summary:

The Director of Registrar Operations provides strategic leadership and operational direction for core functions within the Registrar’s Office. This role is accountable for maintaining the accuracy, integrity, and security of student records, ensuring compliance with academic and institutional policies, and overseeing the effective execution of key services, including registration and scheduling, degree auditing, transfer articulations, transcript evaluations, and graduation.

The Director leads initiatives to elevate service quality, streamline processes, and support the university’s mission and strategic objectives. Exercising a high degree of independent judgment, the Director is expected to conduct in-depth analysis, evaluate operational effectiveness, and provide data-informed recommendations to guide improvements and ensure compliance with federal, state, and institutional regulations

EssentialFunctions:

Provides day to day leadership, guidance, and direction to Associate Directors overseeing student records, evaluations and articulation, scheduling, and graduation

Oversees the hiring and recruiting process within the Registrar’s Office and supports Associate Directors, in the onboarding and training process

Support and provide professional development, coaching, and performance management of Associate Directors and their teams

Oversees, tracks, and assists with all performance management and disciplinary action procedures

Oversees the daily operations of all departments within the Registrar’s Office including records and processing, evaluations and articulations, scheduling, graduation, and student requests and appeals

Ensure timely, accurate, and compliant execution of core registrar functions, including academic records management, course scheduling, transcript and enrollment processing, degree evaluation, and conferral.

Foster cross-departmental collaboration and serve as a liaison with academic and administrative stakeholders to support institutional initiatives.

Provides support to Academic Leadership and faculty to streamline processes, collaborate on key initiatives, and problem solve new challenges or changes

Collaborate with the University Registrar to develop and implement strategic initiatives that enhance operational effectiveness and student-centered services

Generates and analyzes weekly and monthly reports to monitor departmental performance, leveraging key metrics to identify trends and provide insights to leadership

Establish and monitor performance metrics, service level standards, and continuous improvement efforts across all operational areas

Utilizes data and trend analysis to inform strategic decision-making, evaluate departmental performance, and identify opportunities for growth, efficiency, and enhanced student service delivery

Attend meetings/training as needed to further job skills and knowledge

Assist with the daily processes of the Registrar’s Office as needed, including CRM software to monitor the department's email inbox as assigned and communicating with students and other departments within the university

Verify requests for dates of attendance and degrees awarded; authenticates claims and documents; identifies suspected fraudulent documents and reports to the University Registrar.

Make determination regarding eligibility of petition utilizing University catalog, CAS Manual and Business Process Guide (BPG). Acts as liaison with CAS members, faculty, department chairs, and deans to obtain timely resolution of CAS petitions as needed

Perform liaison functions between Registrar, Financial Aid, Student Services, Academics, Finance, and Regional Operations Directors to assure timely resolution to CAS and LOA requests. Responsible for reporting on and improving system processes while working collaboratively with respective Functional Analysts in the enhancement of student services

Lead process improvement projects and systems optimization efforts, particularly within student informatio systems and related platforms

Participate in testing of functionality for university-wide system upgrades

Interpret and apply academic policies, FERPA regulations, and accreditation standards, ensuring compliance and consistency across all registrar operations

Research and analyzes current industry standards and best practices related to enrollment, scheduling, grade, and attendance reporting. Evaluates methods to increase output and accuracy. Creates, oversees, and implements plans for approved changes

Manage the development of admission and registration processes, procedures and practices including recommendations to the academic councils for changes required

Monitor DOE Title IV polices, changes, and requirements and analyze university policy on LOA with the viewpoint of assuring compliance. Responsible for noting persistent problem areas or patterns of problems in relation to institutional academic policies that occurs within a region, learning center, or by individual staff members, and provide possible solution(s), so issues can be resolved

Identify, develop, implement, and assess technological solutions to processes and procedures surrounding the university policy exceptions and LOA policies. Analyze submitted student requests for patterns in policy application to provide recommendations for policy modifications

Develop expertise in both Registrar Office and Financial Aid Office areas of SOAR to facilitate knowledge and understanding of Title IV regulations, R2T4 calculations, and the policies and practices on withdrawal as implemented at the university. Responsible for ensuring accurate enrollment reporting to National Student Clearinghouse for students on LOA or students approved via CAS for class drop/withdrawal status

Collaborate with University wide divisions (Student Services, Academics, Finance) related to policy implementation and adherence in relation to exceptions to policy and appeal decisions

Provides detailed expert guidance and assistance to students, staff, faculty, and administration regarding LOA and CAS decisions. Analyzes and assesses student academic and non-collegiate records to ensure eligibility and application of student course waivers, course substitutions and transfer credit utilizing teach-out plans, approved crosswalks, and current CAS exceptions

Participate in ongoing department projects, or other special projects, as needed

Reasonable and consistent attendance to fulfill the requirements of the position

Other duties as assigned

SupervisoryResponsibilities:

Direct leadership and oversight up to 3 Associate Directors with up to 3 team leads and up to 35 front line staff team members

Hire train, and develop leaders and staff members

Implement and lead individualized development plans for all team members

Direct oversight for all performance management actions inclusive of direct coaching, performance management and action delivery, and separation of staff members

Support leaders within the department on preparation, review, and delivery of all required performance evaluations

Requirements:

Education & Experience:

Bachelor’s degree required.

Master's degree preferred.

Minimum of seven (7) years related experience in higher education

Minimum of five (5) years of leadership experience required

Minimum of three (3) years of leadership experience in a Registrar’s office preferred.

Experience in higher education required.

Experience working in a technology-driven enterprise preferred.

All skills, abilities, and education will be considered for minimum qualifications.

Competencies/Technical/FunctionalSkills:

Serves as a role model by anticipating and planning for change

Effectively communicates a clear vision to the team to foster alignment and direction

Demonstrates strong leadership by influencing others to achieve results, using creativity and strategic thinking

Ability to understand, diagnose and plan for business issues, processes, structure, outcomes, and profitability. Understands the implications of decisions and actions. Deep understanding of overall big picture of the business; able to take an idea from concept to reality

Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. Ability to maintain job related, social and organizational and ethical norms

Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself. Collaborate with others to ensure the best results for the team and company. Ability to reach out and ask for help or seek expertise of others when needed

Excellent working knowledge of Title IV guidelines as applicable with the ability to successful fact-based decisions and use sound judgment

Advanced use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook, and software application used in student evaluation record including imaging processes, Optical Character Recognition and Electronic Document Management software such as OnBase

Ability to work independently and efficiently under pressure of deadlines

Ability to work in close proximity to others in a congenial and supportive environment. Excellent oral and interpersonal communication skills and ability to communicate effectively with senior administration, staff and faculty.

Possess mature judgment with ability to be tactful and diplomatic in difficult student and staff/faculty encounters

Proficient in Microsoft Suites

Experience with Salesforce, PeopleSoft, and Anthology

Location: Remote, USA
Travel: Some travel required, about 10%
Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit . For Part-time benefits, please click here.
National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.
National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.
Originally posted on Himalayas