Director, Professional Services (North America, EMEA & APAC)

Job Summary
Sigga takes the paper out of industrial maintenance. Fromoffices across North America, Latin America, and Europe, we give the world'slargest refineries, mines, mills, and plants mobile SAP asset management thattheir technicians actually use, and we are growing fast on the back of it.
We are hiring a Director, Professional Services to own thecustomer base across North America, EMEA, and APAC: every implementation, everyrollout, and every services engagement outside LATAM. You will set the deliverymodel for the regions, define the success criteria you are measured against,and recruit and lead the Project Managers who carry the accounts.
You will carry real commercial weight. Services revenue, programmargin, billable milestone attainment, and cross-sell/up-sell growth across theportfolio all sit with you, along with the budget, the executive air cover, andthe autonomy to go get them.
The seat is a visible one. You will report directly to theSenior Vice President of Global Customer Operations, who owns ProfessionalServices, Customer Success and Customer Support, partner with Sigga executivesacross Sales, Product, and Customer Success, and have direct access andvisibility to the Sigga CEO. You will travel globally, sitting across the tablefrom the operations and IT executives who run some of the largest industrialcompanies in the world. If you want a book of business you can put your nameon, a team of your own, and a company that treats services as a growth engine,this is your role.

General Accountabilities
Strategic Leadership and Program Oversight
·Program Delivery: own end-to-end delivery of large-scaleprograms across the regions, from greenfield implementations through rolloutexpansions, against customer ROI goals and contractual SOW deliverables.
·Growth Through Delivery: convert delivery performance intoservices expansion and cARR growth through additional rollouts, training, fullconsumption of purchased seat licenses, and cross-sell/up-sell.
·Sales Engagement: partner with account executives on servicesopportunities, scope and price the work, present the delivery approach toprospects and customers, and negotiate services terms through to close.
·SOW Ownership: write and negotiate SOWs and change orders;protecting margin and holding delivery to what was signed.
·Outcomes and KPIs: set and hit the success criteria that definevalue realization for each account, keeping every program aligned to Sigga'sstrategic priorities.
·Risk and Issue Management: surface risks early and drive issuesto closure so billable milestones land on time and project hour overruns staycontained.
·Resource and Performance Management: deploy people, budget, andtime where they return the most, tracking program health and correcting coursefast.
Team Leadership and Collaboration
·Team Building: recruit, hire, and lead the Project Managers whocarry the accounts, and set the performance standard the team is held to.
·Mentorship and Coaching: develop project managers and functionalconsultants, and keep the bench deep enough to absorb growth.
·Cross-Functional Leadership: drive collaboration across Sales,Product, and Customer Success, escalate risks early, and bring recommendationswith the solution attached.
·Trusted Advisor: own the executive relationship at each account,deliver a Sigga roadmap tied to their EAM objectives, and partner with CustomerSuccess to turn adoption into realized ROI.
Job Qualifications

Required
·3+ years of SAP Plant Maintenance experience or equivalentexperience in maintenance, repair, planning and scheduling operations withinour target industries.
·Demonstrated track record carrying services revenue, margin, orutilization targets, with hands-on experience scoping, pricing, and negotiatingSOWs and change orders.
·10+ years delivering professional services, consulting, or SaaSimplementation engagements for enterprise software at large, multi-nationalaccounts, including 3+ years leading project or program managers.
·Executive-level escalation and conflict management acrossinternal and customer stakeholders.
·Independent problem solver with high accountability to outcomes.
·Strong verbal and written English, with the ability to runexecutive conversations across regions.
·Bachelor's degree (B.A. or B.S.) in a related field, or anequivalent combination of education and experience.
Preferred
·Delivery experience across two or more of North America, EMEA,and APAC, managing distributed teams and customers in multiple time zones.
·Experience with a professional services automation or CRM toolfor forecasting, staffing, and expansion pipeline.
·Mobility implementation experience at an enterprise scale.
Other Requirements
·Willing to travel up to 50% (domestic and international).
·Multiple language skills: at least one of Spanish, French, orGerman.

Originally posted on Himalayas