Digital Marketplace Operations Manager

Summary
Job Description: Business & Operations Manager

About Us: Our company is a digital marketplace providing a library of high-quality soundtracks for creators. We are a platform for YouTubers and digital producers seeking licensed, spiritually uplifting audio to use in their projects. Our mission is to streamline the sound licensing process while supporting a global community of creators.
The Role: We are looking for a detail-oriented and proactive Business Manager and Operations Officer to join our team. In this role, you will be central to refining our internal systems, managing platform data, and ensuring our company's strategic vision is met with structured, efficient execution. You will collaborate closely with the leadership team on weekly planning, business reviews, and backend coordination to keep our platform running smoothly and our growth goals aligned.

Key Responsibilities
Platform Strategy & Growth
Participate in weekly strategy calls to plan platform growth, content acquisition schedules, and partnerships with content creators.
Review and analyze the performance of ongoing marketing and release campaigns.
Help establish and track quarterly business targets (KPIs) and guide their implementation.
Advise on strategic partnerships, licensing deals, and the positioning of our sound library to attract our target audience.
Map and improve business processes around the content release cycle, marketing funnels, and artist/producer onboarding.
Data & Performance Analytics
Oversee and analyze retail and user data from the platform to identify trends, opportunities, and areas for improvement.
Monitor key platform metrics, including user acquisition, license sales, content performance, and customer retention.
Generate regular reports on platform performance for the leadership team to inform strategic decisions.
Task & Workflow Management
Manage and maintain our project management system (e.g., ClickUp) to ensure clear task coordination across the team.
Define team roles, set deadlines, and ensure all project tasks are clear and actionable.
Continuously suggest and implement improvements for operational flow and inter-departmental handoffs.
Monitor campaign progress and flag potential delays, inefficiencies, or resource conflicts.
Systems & Process Improvement
Develop and document Standard Operating Procedures (SOPs) to streamline recurring business and platform workflows.
Map out core operational processes, such as content submission, quality control, licensing, and royalty payments.
Research and recommend new tools or system improvements to enhance team efficiency and platform scalability.
Financial Oversight
Review operational expenses and identify opportunities for cost savings.
Assist in creating revenue-focused plans for content releases and marketing campaigns, using data to project potential ROI.

Ideal Candidate
Strong background in operations management, project management, or experience managing a digital platform/marketplace.
Familiar with the music licensing industry, digital content workflows, and the YouTube content creator ecosystem.
Highly proficient with project management software like ClickUp
Skilled in data analysis, process mapping, and creating internal documentation (SOPs).
An excellent and proactive communicator with a collaborative, team-first mindset.
Possesses strong analytical skills with the ability to translate data into actionable business insights.