Dental Clinic Virtual Receptionist

Incoming calls in Marathi or Hindi language at my dental clinic need real-time attention, accurate triage and clear documentation. Every call—whether it is about scheduling, a general question, or an emergency—must be answered professionally, recorded in full, and followed up where required.

Here is how the workflow should run:
• Greet the patient, gather their name, contact details, reason for calling, preferred appointment times and how urgently they need to be seen.
• If the matter is routine, offer the next suitable slot or politely advise on expected wait times.
• When an emergency is identified, flag it immediately and forward the details to my personal WhatsApp so I can step in.
• Enter every call into a shared log so I can review the day at a glance.
• Send automated or manual appointment reminders, then conduct short patient follow-ups after their visit to confirm they are recovering well.

A concise WhatsApp alert for emergencies plus an end-of-day call log constitute acceptance of each day’s work. Familiarity with call-routing apps, simple CRMs or Google Sheets will be helpful, though I am flexible on the exact tools as long as the information stays organised and accessible.