Delivery Manager

Overview of the Role

The Delivery Manager is accountable for the successful execution of client engagements, delivery outcomes, and on-project team leadership. Operating at the Manager band, this role owns how work is delivered, how delivery decisions are made within assigned authority, and how delivery teams operate to meet Tru’s standards for quality, client satisfaction, and scalability.

Delivery Managers lead delivery teams on projects, partner closely with Project Managers on execution governance, and serve as the primary escalation point for delivery risk, quality, and tradeoff decisions. Delivery Managers exercise leadership and authority within project contexts. At the Manager level, individuals are expected to demonstrate leadership readiness through coaching, mentorship, and on-project guidance in preparation for progression to Senior Manager.

Key Responsibilities

Delivery Ownership & Accountability

Own delivery outcomes across assigned client engagements or portfolios

Ensure engagements meet Tru standards for quality, scope, timeline, and client satisfaction

Serve as the primary escalation point for delivery risks, tradeoffs, and quality issues

Make delivery decisions within assigned authority and escalate appropriately

Delivery Managers do not have formal people management responsibilities

Project & Team Leadership (Required)

Lead delivery teams on projects, setting expectations and direction for execution

Provide real-time feedback and guidance on delivery quality and work output

Coordinate with project teams to ensure effective execution

Ensure clarity of roles, responsibilities, and decision-making within engagements

Partnership with Project Management

Partner with Project Managers who own delivery governance, timelines, and risk tracking

Support PM authority by reinforcing cadence, escalation, and delivery discipline

Collaborate on resourcing, sequencing, and mitigation strategies

Client Leadership

Act as a senior delivery contact for clients during engagements

Navigate delivery challenges and guide resolution of complex issues

Support client confidence, retention, and referenceability

Delivery Excellence & Continuous Improvement

Enforce delivery standards, methodologies, and quality controls

Review deliverables and provide guidance to ensure consistency and accuracy

Identify opportunities to improve delivery efficiency, leverage, and scalability

Contribute to internal playbooks, standards, and best practices

Operational & Business Partnership

Partner with Delivery Operations and leadership on capacity planning and utilization

Provide delivery input into scoping, staffing, and risk assessment for new work

Support business development efforts as needed (delivery approach, staffing models)

Qualifications

6–10 years of experience in consulting, enterprise software delivery, or professional services

Demonstrated success owning delivery outcomes across complex client engagements

Experience leading teams within project environments

Prior people management experience preferred but not required

Bachelor’s degree in Business, Finance, Information Systems, Analytics, or related field (or equivalent experience)

Anaplan Model Builder; Solution Architect track (for technical emphasis roles)

PMP, Agile, or relevant delivery certifications (for consulting emphasis roles)

Originally posted on Himalayas