Delivery Account Lead

Location: Remote working in the UK
Salary: £30,204.75 rising to £32,692 after 1 year of service
Responsible to: Head of Programme Support
Contract type: Full Time (37 hours per week), Fixed Term until August 2027 with the possiblity to extend
Closing date: 6 November 2026, Midday
Interviews: We will be interviewing on a rolling basis. Please apply as soon as possible
Who we are
Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary
This role sits within our Programme Support team and is crucial to the delivery of the charity’s programmes and hosting of virtual and in-person activities for young people. This role involves supporting schools and students as well as stakeholders in the delivery of work experience and charity programmes.
Key Duties / Responsibilities

Responding to enquiries from schools and students regarding questions about the application portal registration process and general troubleshooting

Helping with technical delivery processes using both our in-house software and that of external partners

Stakeholder engagement and management – working closely with organisations to deliver their virtual activities

Hosting virtual and in person activities including work experience and talks and supporting clients and the schools with the attendance lists and safeguarding

Supporting the technical hosting of virtual activities

Creating and developing content and structure of virtual activities and work placement

End-to-end technical support for partners, schools, and students

Enabling stakeholders in the delivery of work experience and charity programmes

Data Management and CRM

Inputting new data, maintaining existing records and generating reports

Creating bespoke impact reports for each programme (this may vary depending on the client)

Responding to and managing stakeholder queries via email and telephone

Supporting the delivery of charity programmes

Attending client, schools and other charity meetings and reporting of evaluation materials and scheduling of those meetings

Providing briefings for teachers/delivery partners, staff and volunteers for each event

Ensuring schools have any physical merchandise alongside the online materials available in advance of the sessions

Monitor the student and employer volunteer registrations and ensure the relevant paperwork is in place

Arrange the schools Data Sharing Agreements

Ensure safeguarding processes are followed for the events and that the clients staff have a clear awareness of safeguarding procedures

Ensure the prizes and merchandise for the programme are purchased and delivered to the schools

Planning in person and virtual events, including creating agendas and working out logistics for the day (this may vary depending on the client)

Skills / Experience / Knowledge:
Essential:

Experience of hosting virtual and in-person events for young people

Experience in creating and writing content for events

Experience in a similar delivery-focused role within a small, fast-paced organisation

Experience using Microsoft packages, including Outlook

Experience of using CRM software to achieve the tasks outlined above

Good customer service skills that mean queries are answered professionally and clearly

Excellent organisation skills and ability to learn quickly to ensure smooth delivery processes

Flexibility and a willingness to get stuck in and help with any tasks the team require support for

Ability to clearly communicate with students to ensure they understand our processes and are able to access opportunities

Are sociable and confident and happy building and maintaining relationships with multiple stakeholders

Excel at organising their workload and enjoy driving work forward independently

Desirable:

Experience of developing and delivering content to young people

Experience of working in programme support in education charities

Experience of using Salesforce

Experience of supporting young people via charity programmes

Experience of using Google Classrooms

Experience in creating and writing content for events

Diversity at our core
Futures For All is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us via
The Application Process:
Please apply as soon as possible by clicking the 'apply for this job' button in the top right-hand corner of the job advert. Once clicked, you will be asked to complete your application by submitting your CV and a cover letter. The cover letter is an opportunity for you to share the skills and knowledge you have to be successful in this role. Appointees are subject to a DBS check. You must have the right to work in the UK to apply.
The deadline to submit your application is 6 November 2026, Midday. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications
We will be interviewing on a rolling basis. Please apply as soon as possible.
Futures For All is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.
Benefits offered at Futures For All

25 days annual leave plus bank holidays

Morning of your birthday off

£500 a year professional development fund

Option to purchase additional annual leave yearly

'Winter shutdown' gifted so no need to use annual leave between Christmas and new years eve.

Early bank holiday finish - we finish at 3:30pm on a Friday before all bank holidays

22.2 hours of volunteering days to use each year

Home office set up support

Enhanced sick pay

Enhanced family friendly leave

Employee Assistance Programme

Futures For All Values
PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
Salary: £30,204.75 rising to £32,692 after 1 year of serviceOriginally posted on Himalayas