Dedicated Phone Support Agent

I’m looking for an experienced phone-based customer support professional who can confidently handle 50-100 incoming calls each day. Callers may have technical questions about our product, billing-related concerns, or simply need general information, so you’ll need to switch between troubleshooting steps, account look-ups, and basic FAQs without missing a beat.

You will log every interaction in our cloud CRM, follow the call-flow script for consistency, and escalate only the issues that truly require Tier-2 attention. A calm tone, clear English, and proven familiarity with common VoIP or call-center tools such as Zendesk Talk, Five9, or RingCentral are essential.

Deliverables:
• Real-time phone support during the agreed shift window.
• Accurate, well-tagged notes for each call in the CRM.
• End-of-shift summary highlighting any trends, urgent tickets, or suggested knowledge-base updates.

If you have a solid track record in phone support and can start quickly, I’d love to hear how you could slot into our team.