Debt Settlement Negotiations Manager

Negotiations Manager

Job Description

Job Summary

A Negotiations Manager is responsible for leading and guiding a team of creditor negotiators. A Negotiations manager will work with their agents, and team to meet goal and production expectations.

Essential Duties & Responsibilities

Manage the daily activities/productivity of their team.

Develop and coach agents to meet and exceed daily expectations.

Conduct performance evaluations and inventory reviews with agents as needed.

Perform initial and on-going trainings as needed.

Assist with interviewing, hiring, and training within the department.

Monitor performance improvement plans and corrective actions by agent/team

Perform daily coaching, agent queue reviews, and agent call reviews as needed.

Regular reviewal and monitoring of agent/team adherence to all departmental KPI’s

Identify opportunities to initiate and improve department processes.

Performs other related duties as required.

Knowledge, Skills & Abilities (Minimum Requirements)

Strong leadership skills

Self -motivated

Detail-oriented

Extensive Creditor/Debt Settlement Knowledge

Excellent problem-solving skills

Knowledgeable in Microsoft Excel

Ability to learn and efficiently utilize various PC databases and software packages.

Strong problem solving and analytical skills

Demonstrates strong time management and organizational skills.

Ability to communicate effectively both verbally and in writing.

Education & Experience (Minimum Requirements)

Minimum 2 year education is preferred but not required.

Experience in managing client facing, frontline employees.

Originally posted on Himalayas