DBS IDEAL User Experience Research
Budget / Salary₹1,500–12,500
TypeFreelance project
LocationRemote
Posted2 hours ago
### DBS IDEAL – SME User Research Study | Mumbai
We are recruiting participants in **Mumbai** for a qualitative user research study about **DBS IDEAL**, DBS Bank’s business banking platform.
The study aims to understand the experiences, workflows, and day-to-day usage of SME employees who **personally and regularly use DBS IDEAL** for business banking activities.
**Target Respondents:**
* Currently working in an **SME-sized company**
* Must be a **current user of DBS IDEAL India**
* Must be a **frequent / hands-on user** of DBS IDEAL
* Should personally use DBS IDEAL as part of their regular work
* **Not looking for CFOs, C-level executives, or business owners**
**Relevant Job Roles:**
* Finance Manager
* Accounts Manager
* Finance / Accounts Executive
* Treasury
* Payments / Banking Operations
* AP / AR
* Finance Operations
* Other employees who directly use DBS IDEAL
**User Types Required:**
Participants may fall into one or more of the following roles:
* **Admin:** Manages users, access, and system permissions
* **Maker:** Creates and prepares transactions
* **Approver:** Reviews and authorizes transactions
**Study Details:**
* **Location:** Mumbai
* **Methodology:** Face-to-face or online
* **Timing:** September
* **Venue:** Convenient nearby cafeteria/location for the respondent or online, depending on the final arrangement
* **Duration:** As per the research session schedule
**User Verification:**
As part of the screening/verification process, participants may be asked to **log in to their DBS IDEAL account and briefly show the platform/interface on screen to verify that they are a genuine, current user**.
Participants will **not** be asked to share their password, OTP, PIN, account credentials, transaction details, balances, or other confidential banking information. The verification is only to confirm genuine DBS IDEAL usage.
**Important:** Genuine and current DBS IDEAL usage is mandatory. We are specifically looking for **hands-on users**, rather than people who are only aware of or indirectly involved with the platform.
We are recruiting participants in **Mumbai** for a qualitative user research study about **DBS IDEAL**, DBS Bank’s business banking platform.
The study aims to understand the experiences, workflows, and day-to-day usage of SME employees who **personally and regularly use DBS IDEAL** for business banking activities.
**Target Respondents:**
* Currently working in an **SME-sized company**
* Must be a **current user of DBS IDEAL India**
* Must be a **frequent / hands-on user** of DBS IDEAL
* Should personally use DBS IDEAL as part of their regular work
* **Not looking for CFOs, C-level executives, or business owners**
**Relevant Job Roles:**
* Finance Manager
* Accounts Manager
* Finance / Accounts Executive
* Treasury
* Payments / Banking Operations
* AP / AR
* Finance Operations
* Other employees who directly use DBS IDEAL
**User Types Required:**
Participants may fall into one or more of the following roles:
* **Admin:** Manages users, access, and system permissions
* **Maker:** Creates and prepares transactions
* **Approver:** Reviews and authorizes transactions
**Study Details:**
* **Location:** Mumbai
* **Methodology:** Face-to-face or online
* **Timing:** September
* **Venue:** Convenient nearby cafeteria/location for the respondent or online, depending on the final arrangement
* **Duration:** As per the research session schedule
**User Verification:**
As part of the screening/verification process, participants may be asked to **log in to their DBS IDEAL account and briefly show the platform/interface on screen to verify that they are a genuine, current user**.
Participants will **not** be asked to share their password, OTP, PIN, account credentials, transaction details, balances, or other confidential banking information. The verification is only to confirm genuine DBS IDEAL usage.
**Important:** Genuine and current DBS IDEAL usage is mandatory. We are specifically looking for **hands-on users**, rather than people who are only aware of or indirectly involved with the platform.
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