Daily WhatsApp Support Admin

I need our WhatsApp Business inbox covered every day so customers always get a quick, friendly reply. Message volume is modest, yet consistency matters: you will hold full admin rights while a small group of supervisors stays in the loop for escalations or spot-checks.

Key expectations
• Handle all incoming chats during the agreed hours, follow our reply templates, and flag anything unusual to supervisors.
• Keep basic analytics: number of chats, first-response time, common questions, and customer sentiment. A concise summary at week’s end is enough—Google Sheets or any similar tool is fine.
• Maintain orderly labels, chat notes, and archives so anyone with supervisor access can retrace a case in seconds.

If you’re comfortable juggling WhatsApp Business features and pulling light reports, this will be an easy, ongoing routine.