Dafabet English Support Specialist
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Dafabet’s player base writes in every day with questions, technical hiccups, and the occasional urgent issue. I need a seasoned Customer Service Specialist who can step in and handle all of that smoothly—in fluent, confident English—across email, live chat, and phone.
Your day-to-day focus will be threefold: answer incoming inquiries clearly, resolve account- or payment-related issues empathetically, and provide basic technical guidance when something in the platform misbehaves. Every interaction should end with the customer feeling heard, helped, and ready to keep playing.
You will log each contact in our CRM, tag conversations correctly, and escalate only when a matter truly falls outside first-tier support. Consistent tone, accurate information, and quick turnaround times are non-negotiable; our reputation depends on it.
Deliverables
• Real-time support coverage within the agreed shift window
• Complete, well-documented tickets for every interaction
• Weekly report highlighting recurring problems and suggesting fixes
If “customer first” is second nature to you and you enjoy switching between email threads, live chat windows, and phone calls without missing a beat, let’s talk so we can bring you on board quickly.
Your day-to-day focus will be threefold: answer incoming inquiries clearly, resolve account- or payment-related issues empathetically, and provide basic technical guidance when something in the platform misbehaves. Every interaction should end with the customer feeling heard, helped, and ready to keep playing.
You will log each contact in our CRM, tag conversations correctly, and escalate only when a matter truly falls outside first-tier support. Consistent tone, accurate information, and quick turnaround times are non-negotiable; our reputation depends on it.
Deliverables
• Real-time support coverage within the agreed shift window
• Complete, well-documented tickets for every interaction
• Weekly report highlighting recurring problems and suggesting fixes
If “customer first” is second nature to you and you enjoy switching between email threads, live chat windows, and phone calls without missing a beat, let’s talk so we can bring you on board quickly.
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