Customer Support & Social Media Moderator
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Job Opening: Part-Time Customer Support & Social Media Assistant
Employment Type: Part-Time (Independent Contractor)
Work: Remote
Hours: 1 to 2 hours per day
Availability: Must be available on weekends
About the Role
We are looking for a reliable and detail-oriented person to help with customer support and social media moderation.
Your main tasks will be replying to customer comments, checking messages, monitoring Amazon inquiries, and collecting customer feedback to help improve our support system.
Key Responsibilities
1. Facebook & Instagram Moderation
- Check comments on active ads every 30 to 60 minutes during your working hours.
- Reply to customer questions using our provided templates and guidelines.
- Hide spam and inappropriate comments.
- Report serious complaints or issues to the team.
2. Customer Feedback & AI Support
- Collect customer feedback and common questions from social media.
- Record feedback in a shared Google Sheet.
- Organise feedback into categories such as shipping, refunds, product issues and general questions.
- Report cases where the AI chatbot gives incorrect or unhelpful answers.
3. Amazon Customer Messages
- Check Amazon messages twice daily, once in the morning and once in the afternoon.
- Reply to simple customer questions.
- Report returns, complaints and serious issues to the supervisor.
Working Schedule
Task Time
Initial training 2 hours (one-time)
Facebook & Instagram 1 to 2 hours daily
Customer feedback logging During working hours
Amazon messages 15 to 20 minutes daily, twice a day
Requirements
- Good written English and communication skills.
- Experience handling social media comments or customer service.
- Good attention to detail.
- Basic knowledge of Google Sheets.
- Willingness to learn new tools and systems.
- Reliable internet connection.
- Able to check messages consistently during assigned working hours.
- Must be available to work on weekends, including Saturday and Sunday.
How to Apply
Please submit your proposal and include:
- A short introduction about yourself.
- Your previous customer service or social media experience.
- Your daily availability, including weekends.
- Your expected hourly or monthly rate.
Please note: Applications without a proposal will not be considered.
We look forward to hearing from you!
Employment Type: Part-Time (Independent Contractor)
Work: Remote
Hours: 1 to 2 hours per day
Availability: Must be available on weekends
About the Role
We are looking for a reliable and detail-oriented person to help with customer support and social media moderation.
Your main tasks will be replying to customer comments, checking messages, monitoring Amazon inquiries, and collecting customer feedback to help improve our support system.
Key Responsibilities
1. Facebook & Instagram Moderation
- Check comments on active ads every 30 to 60 minutes during your working hours.
- Reply to customer questions using our provided templates and guidelines.
- Hide spam and inappropriate comments.
- Report serious complaints or issues to the team.
2. Customer Feedback & AI Support
- Collect customer feedback and common questions from social media.
- Record feedback in a shared Google Sheet.
- Organise feedback into categories such as shipping, refunds, product issues and general questions.
- Report cases where the AI chatbot gives incorrect or unhelpful answers.
3. Amazon Customer Messages
- Check Amazon messages twice daily, once in the morning and once in the afternoon.
- Reply to simple customer questions.
- Report returns, complaints and serious issues to the supervisor.
Working Schedule
Task Time
Initial training 2 hours (one-time)
Facebook & Instagram 1 to 2 hours daily
Customer feedback logging During working hours
Amazon messages 15 to 20 minutes daily, twice a day
Requirements
- Good written English and communication skills.
- Experience handling social media comments or customer service.
- Good attention to detail.
- Basic knowledge of Google Sheets.
- Willingness to learn new tools and systems.
- Reliable internet connection.
- Able to check messages consistently during assigned working hours.
- Must be available to work on weekends, including Saturday and Sunday.
How to Apply
Please submit your proposal and include:
- A short introduction about yourself.
- Your previous customer service or social media experience.
- Your daily availability, including weekends.
- Your expected hourly or monthly rate.
Please note: Applications without a proposal will not be considered.
We look forward to hearing from you!
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