Customer Support & Research Assistant
Budget / Salary$250–750
TypeFreelance project
LocationRemote
Posted1 hour ago
My small online business is getting more daily enquiries than I can personally handle, so I need a reliable virtual assistant who can step in and keep every customer feeling heard and helped.
Your two core responsibilities are:
• Customer messages & follow-ups – Monitor the shared inbox and our business phone line during agreed hours. Draft friendly, accurate replies by email or return quick phone calls when needed. If a customer asks something outside the information I’ve already given you, simply forward the question to me for approval before you answer.
• Data entry & online research – Log each interaction in a simple spreadsheet, update contact details, and research product-related information or competitor pricing when I flag it.
You should be confident speaking on the phone in clear English, comfortable writing polished emails, and organised enough to keep the tracker up-to-date in real time. Familiarity with Google Workspace, basic spreadsheets, and online search tools will make the work smooth.
I’ll provide an SOP for tone, common answers, and the escalation process. Once you’re set up, I expect around 1–2 hours of activity spread through each weekday, with the flexibility to scale up during busy promotions. All communication with me will be through Slack so we can resolve escalated questions quickly.
When you reply, please mention a recent example of customer correspondence you handled and the research tool you prefer for quick fact-checking; that will help me gauge fit.
Your two core responsibilities are:
• Customer messages & follow-ups – Monitor the shared inbox and our business phone line during agreed hours. Draft friendly, accurate replies by email or return quick phone calls when needed. If a customer asks something outside the information I’ve already given you, simply forward the question to me for approval before you answer.
• Data entry & online research – Log each interaction in a simple spreadsheet, update contact details, and research product-related information or competitor pricing when I flag it.
You should be confident speaking on the phone in clear English, comfortable writing polished emails, and organised enough to keep the tracker up-to-date in real time. Familiarity with Google Workspace, basic spreadsheets, and online search tools will make the work smooth.
I’ll provide an SOP for tone, common answers, and the escalation process. Once you’re set up, I expect around 1–2 hours of activity spread through each weekday, with the flexibility to scale up during busy promotions. All communication with me will be through Slack so we can resolve escalated questions quickly.
When you reply, please mention a recent example of customer correspondence you handled and the research tool you prefer for quick fact-checking; that will help me gauge fit.
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