Customer Support Officer (Japanese speaking) – Remote Japan
Budget / Salary$2,000–2,000
TypeFull-time job
LocationUnited States
Posted2 hours ago
This is a remote position.
Customer Support Officer (Japanese speaking) – Remote Japan Overview A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries. Responsibilities
Help clients open and maintain trading accounts
Answer enquiries by email, phone and internal channels
Make welcome calls and follow-ups
Explain trading platforms and services; troubleshoot MetaTrader issues
Resolve back-office and account enquiries and handle complaints
Liaise with internal teams and escalate complex cases
Support marketing with translations and events when needed
Requirements
Native or fluent Japanese, written and spoken
Fluent English (B2+)
University or college degree
Strong communication and interpersonal skills
Comfortable with CRM, email platforms and MS Office
Able to work independently and under pressure
Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan.
Able to work 08:00–17:00 or 09:00–18:00 Japan time
What's offered
Approx. USD 2,000/month (12 salaries a year)
Remote from Japan after an initial 3-month paid training period in Cyprus
International, multicultural FX/CFD environment
Learning and growth opportunities
Position details Salary: Approx. USD 2,000 per month (12 salaries a year) Location: Japan Work mode: Remote Working hours: 08:00–17:00 or 09:00–18:00 Japan time Job Type: Full time Experience: Customer support / CRM experience Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling Industry: Forex/FX
Originally posted on Himalayas
Customer Support Officer (Japanese speaking) – Remote Japan Overview A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries. Responsibilities
Help clients open and maintain trading accounts
Answer enquiries by email, phone and internal channels
Make welcome calls and follow-ups
Explain trading platforms and services; troubleshoot MetaTrader issues
Resolve back-office and account enquiries and handle complaints
Liaise with internal teams and escalate complex cases
Support marketing with translations and events when needed
Requirements
Native or fluent Japanese, written and spoken
Fluent English (B2+)
University or college degree
Strong communication and interpersonal skills
Comfortable with CRM, email platforms and MS Office
Able to work independently and under pressure
Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan.
Able to work 08:00–17:00 or 09:00–18:00 Japan time
What's offered
Approx. USD 2,000/month (12 salaries a year)
Remote from Japan after an initial 3-month paid training period in Cyprus
International, multicultural FX/CFD environment
Learning and growth opportunities
Position details Salary: Approx. USD 2,000 per month (12 salaries a year) Location: Japan Work mode: Remote Working hours: 08:00–17:00 or 09:00–18:00 Japan time Job Type: Full time Experience: Customer support / CRM experience Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling Industry: Forex/FX
Originally posted on Himalayas
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