Customer Support Officer (Japanese)

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Officer to support their operations.
Position: Customer Support Officer (Japanese)
Location: Japan
Work model: Remote
Employment type: B2B, Services Agreement or Freelance contract
DUTIES AND RESPONSIBILITIES:

Assist clients with opening and maintaining trading accounts

Respond to customer enquiries via email, phone and internal support channels

Handle welcome calls and client follow-ups to ensure high customer satisfaction

Provide information about the company's trading platforms and services

Resolve back-office and account-related enquiries

Support clients with technical issues, including MetaTrader platform troubleshooting

Handle customer complaints professionally and ensure timely resolution

Liaise with internal departments to resolve customer issues efficiently

Escalate complex cases to the relevant teams when required

Support marketing activities, including campaign translations and event coordination when needed

Educate clients on products and platform functionality where appropriate

Contribute ideas to improve customer experience and support business growth.

REQUIREMENTS:

Native or fluent Japanese (written and spoken)

Fluent English (minimum B2)

University or College degree

Strong communication and interpersonal skills

Proficiency with MS Office applications

Comfortable using CRM systems, email platforms and computer applications

Ability to work independently and within a team

Ability to work under pressure and meet deadlines

Experience working with CRM systems and customer support tools.

BENEFITS:

Remuneration according to qualifications and experience

Opportunity to work with an international FX/CFD brokerage

Dynamic and multicultural working environment

Opportunities for professional learning and growth

And many others!

Originally posted on Himalayas