Customer Support Executive

Join us in redefining the creator economy with AI
Fanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $200M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.
As Fanvue scales globally, trust, speed, and quality of support become core to our retention engine. Creator and fan experience is not a back-office function here. It directly impacts revenue, loyalty, and platform reputation. This role exists to ensure our support remains fast, empathetic, and high-quality across time zones as we grow.

🎯 The Role
We're hiring a Customer Support Executive to join our growing Support team.
This is a remote role working a rotating 5-day shift pattern that includes weekends and covers our support windows across time zones. You'll be on the front line of the Fanvue experience, supporting creators and fans with clarity, ownership, and professionalism.
You are not just answering tickets. You are protecting trust, retention, and platform quality.

🚀 What You'll Do
Respond to creator and fan queries via live chat and email

Deliver timely, thoughtful, and solution-focused support during your assigned shifts

Troubleshoot platform issues, payment queries, and content-related questions using internal tools

Escalate urgent or complex issues clearly and efficiently following defined processes

Communicate with empathy, precision, and consistency aligned with Fanvue's voice and standards

Proactively flag bugs, product feedback, and recurring themes to the wider team

Contribute to internal documentation and Help Centre content where needed

👀 Who You Are
2+ years' experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platforms

Strong written communicator with a calm, empathetic, and clear tone

Comfortable working independently, especially during weekend or off-hours shifts

Quick to learn new tools, processes, and product functionality

Calm under pressure and resourceful when solving problems

Comfortable handling NSFW content

Familiar with tools such as Intercom, Slack, Notion, Retool, or similar

Genuinely interested in the creator economy and supporting independent creators

🕒 Shifts & Availability
This is a remote role working a rotating 5-day pattern that includes weekends. Our support runs across three daily shift windows:
9am to 6pm

6pm to 2am

2am to 9am

Weekends are part of the rota. You'll be assigned a consistent 5-day pattern and shift window. Example patterns:
Sat, Sun, Mon, Tue, Wed

Sat, Sun, Wed, Thu, Fri

✨ You'll Thrive Here If
You take pride in solving problems thoroughly and efficiently

You care deeply about customer experience and quality

You are comfortable owning issues end-to-end

You enjoy working in a fast-moving, high-growth environment

You like spotting patterns and improving processes over time

⚠️ You'll Struggle Here If
You prefer rigid scripts over thoughtful problem-solving

You avoid ownership of complex issues

You are uncomfortable working independently

You struggle in fast-paced environments with evolving processes

🌍 Why Join Fanvue?
Named one of The Sunday Times Best Places to Work 2025

Be part of a $200M+ ARR platform shaping the future of the creator economy

Remote working with flexibility during assigned hours

Unlimited holiday

Clear progression opportunities within Support and beyond

Budget for growth and wellbeing

A culture that values innovation, ownership, transparency, and speed

⭐ Fanvue is for Everyone
We believe diverse teams build better products. Even if you do not meet every requirement listed, we encourage you to apply. Potential, mindset, and curiosity matter just as much as experience.
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