Customer Support Coordinator

We are looking for a Customer Support Coordinator to help manage customer requests and coordinate their resolution. You will communicate with customers, track open issues, and work with internal teams to make sure requests are handled efficiently and professionally.
WHAT YOU WILL DO

Respond to customer questions and service requests

Track and coordinate open customer issues

Work with internal teams to resolve requests

Follow up with customers and provide updates

Maintain accurate customer records and support notes

Identify recurring issues and share customer feedback

Help maintain a consistent, positive customer experience

WHAT WE ARE LOOKING FOR

Previous customer service, support, coordination, or administrative experience

Strong written and verbal communication skills

Good organization and follow-up skills

Customer-focused and professional approach

Comfortable managing multiple requests at once

Basic computer skills and ability to learn new systems

Comfortable working independently in a remote environment

Reliable internet connection and suitable workspace

NICE TO HAVE

Customer support or contact center experience

Experience with CRM or ticketing systems

Food service, hospitality, or retail experience

Bilingual English/Spanish skills

COMPENSATION
$18–$24 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → Initial conversation → Interview → Offer
EQUAL OPPORTUNITY
Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.
Location: Remote
Seniority Level: Junior
Originally posted on Himalayas