Customer Support and Proofreading Specialist

I need a versatile professional who can keep my customers happy while making sure every word we send out is error-free. On a typical day you will respond to incoming email inquiries, return or receive phone calls through our VoIP line, and quietly proofread each reply before it leaves the outbox. Accuracy and a friendly tone are equally important to me; typos or awkward phrasing should never reach the customer.

You will log into a shared mailbox and help desk system, tag and prioritise tickets, draft clear answers, and confirm any policy details with me when needed. For phone interactions, you’ll follow a concise call guide, note outcomes in the CRM, and then review your notes for grammar and clarity.

Deliverables
• Daily clearance of the email queue with professionally proofread responses
• Prompt call handling during agreed hours, summarised and proofread in the CRM
• End-of-week report listing common issues spotted and any language improvements made

If you are confident switching between customer service and proofreading without missing a beat, I’d love to hear how you can help streamline this workflow.