Customer Support & Admin Assistant

I’m looking for a proactive virtual assistant who can keep my customer communications running smoothly while taking routine admin work off my plate. Each day you’ll dive into the shared inbox, sort incoming mail, and draft or send quick replies to the easy, repeat questions so priority items stay visible for me. When a new lead arrives—or an existing customer needs an update—you’ll step in, follow up promptly, and log the touch-point in our CRM so the conversation never falls through the cracks.

Beyond the inbox, occasional light administrative tasks will pop up: updating customer records, organising docs in Drive, or noting action items after a short call. If you’re comfortable juggling Gmail (or Outlook), a simple CRM, and basic spreadsheets while keeping a friendly, brand-aligned tone, we’ll work well together.

Deliverables I expect:
• Daily cleared inbox with routine messages handled and flagged items neatly labelled
• Timely follow-ups sent to every new lead or customer query, with status noted in the CRM
• A concise end-of-day summary highlighting completed actions and any items needing my input

If you’re organised, write crisp English, and genuinely enjoy keeping customers happy, let’s chat and get started.