Customer Success Manager - SEA (Malaysia)
TypeFull-time job
LocationMalaysia
Posted2 hours ago
Our client is a global leader in AI-driven prescriptive maintenance and plant reliability solutions for continuous process industries.
Their flagship platform empowers manufacturers to prevent failures, maximize uptime, and make data-driven maintenance decisions. Leveraging Industrial IoT, advanced analytics, and deep domain expertise, the company delivers actionable reliability improvements across industrial plants worldwide.
We are seeking an experienced Customer Success Manager (CSM) with CAT II / CAT III certification to join their growing team in Malaysia and support their expanding customer base across Southeast Asia.
This is a strategic, customer‑facing role responsible for service delivery, customer success, and technical support for industrial clients across multiple sectors. The role requires strong technical expertise in condition monitoring and predictive maintenance, combined with excellent customer management skills.
Key Responsibilities
Lead condition monitoring and predictive maintenance programs for industrial customers
Provide technical service support, diagnostics, and recommendations for rotating equipment
Own customer success and service delivery across Southeast Asia
Manage customer relationships across Malaysia, Philippines, Indonesia, and other regional markets
Deliver professional consultations based on vibration analysis and condition monitoring data
Coordinate closely with internal engineering, analytics, and service teams for project execution
Support installation, commissioning, and customer training activities when required
Act as a trusted technical advisor, ensuring high customer satisfaction and long‑term engagement
Skills & Qualifications
CAT II or CAT III certification in vibration analysis / condition monitoring (mandatory)
Strong hands‑on experience in predictive maintenance and industrial reliability programs
Proven ability to manage enterprise / industrial customers
Excellent communication, presentation, and stakeholder management skills
Ability to work diplomatically with multinational and cross‑cultural customers
Industry exposure to one or more of the following:
Manufacturing
Oil & Gas
Cement
Power
Automotive
Heavy industries
Willingness to travel across Southeast Asia as required
Originally posted on Himalayas
Their flagship platform empowers manufacturers to prevent failures, maximize uptime, and make data-driven maintenance decisions. Leveraging Industrial IoT, advanced analytics, and deep domain expertise, the company delivers actionable reliability improvements across industrial plants worldwide.
We are seeking an experienced Customer Success Manager (CSM) with CAT II / CAT III certification to join their growing team in Malaysia and support their expanding customer base across Southeast Asia.
This is a strategic, customer‑facing role responsible for service delivery, customer success, and technical support for industrial clients across multiple sectors. The role requires strong technical expertise in condition monitoring and predictive maintenance, combined with excellent customer management skills.
Key Responsibilities
Lead condition monitoring and predictive maintenance programs for industrial customers
Provide technical service support, diagnostics, and recommendations for rotating equipment
Own customer success and service delivery across Southeast Asia
Manage customer relationships across Malaysia, Philippines, Indonesia, and other regional markets
Deliver professional consultations based on vibration analysis and condition monitoring data
Coordinate closely with internal engineering, analytics, and service teams for project execution
Support installation, commissioning, and customer training activities when required
Act as a trusted technical advisor, ensuring high customer satisfaction and long‑term engagement
Skills & Qualifications
CAT II or CAT III certification in vibration analysis / condition monitoring (mandatory)
Strong hands‑on experience in predictive maintenance and industrial reliability programs
Proven ability to manage enterprise / industrial customers
Excellent communication, presentation, and stakeholder management skills
Ability to work diplomatically with multinational and cross‑cultural customers
Industry exposure to one or more of the following:
Manufacturing
Oil & Gas
Cement
Power
Automotive
Heavy industries
Willingness to travel across Southeast Asia as required
Originally posted on Himalayas
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