Customer Success Manager (Enterprise SaaS)
TypeFull-time job
LocationUnited States
Posted1 hour ago
About DTIQ Technologies, Inc
DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
We’re looking for a highly skilled and detail-oriented Customer Success Manager to build strong customer relationships, drive product adoption and help customers realize measurable value from our SaaS solutions. The ideal candidate brings experience managing customer relationship in a SaaS environment, along with a strong understanding of quick-serve restaurants (QSR) or the broader restaurant industry. An understanding of the realities of restaurant operations, from front-of-house and back-of-house workflows to labor efficiency, transaction management and guest experience will enable you to connect with customers, understand their challenges and demonstrate how our solutions can make a meaningful impact on their business. In this role you will proactively drive engagement, identify opportunities to expand product utilization and partner cross functionally to resolve issues and improve customer experience.
What You’ll Do
Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)
Identify opportunities for account growth, expansion, and increased product adoption
Act as the voice of the customer and advocate for improvements with internal teams
Deliver a high standard of service with strong attention to detail and follow-through
Contribute to the overall relationship with assigned clients, which includes Increasing adoption,
ensuring retention, and satisfaction
What We’re Looking For
5+ years of experience in Customer Success, Account Management, or a similar client-facing role
Restaurant or Hospitality experience, QSR experience a plus
Proven experience managing enterprise-level SaaS accounts
Strong background in SaaS environments, ideally in companies with $25M+ ARR
Demonstrated ability to lead QBRs and drive customer engagement strategies
· Excellent Communication skills
Highly organized with exceptional attention to detail
Proactive, with a strong sense of ownership and urgency
Collaborative team player who thrives in fast-paced, remote environments
Why Join Us
Work directly with a global, high-growth SaaS company
Remote-first culture with flexible working arrangements
Opportunities for career growth and exposure to international clients
Be part of a supportive, respectful, and high-performing team
Originally posted on Himalayas
DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
We’re looking for a highly skilled and detail-oriented Customer Success Manager to build strong customer relationships, drive product adoption and help customers realize measurable value from our SaaS solutions. The ideal candidate brings experience managing customer relationship in a SaaS environment, along with a strong understanding of quick-serve restaurants (QSR) or the broader restaurant industry. An understanding of the realities of restaurant operations, from front-of-house and back-of-house workflows to labor efficiency, transaction management and guest experience will enable you to connect with customers, understand their challenges and demonstrate how our solutions can make a meaningful impact on their business. In this role you will proactively drive engagement, identify opportunities to expand product utilization and partner cross functionally to resolve issues and improve customer experience.
What You’ll Do
Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)
Identify opportunities for account growth, expansion, and increased product adoption
Act as the voice of the customer and advocate for improvements with internal teams
Deliver a high standard of service with strong attention to detail and follow-through
Contribute to the overall relationship with assigned clients, which includes Increasing adoption,
ensuring retention, and satisfaction
What We’re Looking For
5+ years of experience in Customer Success, Account Management, or a similar client-facing role
Restaurant or Hospitality experience, QSR experience a plus
Proven experience managing enterprise-level SaaS accounts
Strong background in SaaS environments, ideally in companies with $25M+ ARR
Demonstrated ability to lead QBRs and drive customer engagement strategies
· Excellent Communication skills
Highly organized with exceptional attention to detail
Proactive, with a strong sense of ownership and urgency
Collaborative team player who thrives in fast-paced, remote environments
Why Join Us
Work directly with a global, high-growth SaaS company
Remote-first culture with flexible working arrangements
Opportunities for career growth and exposure to international clients
Be part of a supportive, respectful, and high-performing team
Originally posted on Himalayas
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