Customer Success Manager
TypeFull-time job
LocationUnited States
Posted4 hours ago
ABOUT US
At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products. We’re building the platform where the art and science of product creation intersect—providing teams with a shared workspace to collaborate, iterate and make smarter, data-driven decisions throughout the product lifecycle. Our work helps companies bring better products to market faster, with greater clarity and confidence.
POSITION SUMMARY
We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for onboarding, adoption, retention, and growth across a portfolio of high-ACV accounts. This is a high-impact, high-visibility role that’s critical to help our customers adopt our software. You’ll wear many hats: part project manager, part trusted advisor, part product advocate.
ESSENTIAL FUNCTIONS
Account Ownership & Relationship Management
Own a portfolio of enterprise retail customers, serving as their trusted advisor
Build and maintain strong executive and operational relationships
Conduct regular check-ins, QBRs, and strategic planning sessions
Onboarding, Implementation & Configuration
Project manage configuration updates for customers post go-live
Deliver tailored training tips and tricks based on custom setups
Track time and milestones for invoicing and internal reporting
Ongoing Support & Escalation Management
Serve as the point of contact for escalations and issue resolution
Collaborate with Product and Engineering to communicate customer needs and close feedback loops
Maintain up-to-date documentation on customer environments
Value Delivery & Retention
Own the renewal process and flag expansion opportunities to Sales
Monitor and improve customer health scores
REQUIRED EXPERIENCE
3–5+ years in Customer Success, Account Management, or Implementation roles (SaaS preferred)
Background in retail, wholesale, or fashion/apparel technology
Experience managing high-ACV customers ($50K+ ARR)
Strong project management skills (timelines, stakeholders, risks)
Excellent communication, collaboration, and customer empathy
Highly organized; able to track time and manage multiple concurrent accounts
BONUS POINTS
Experience at a fast-paced startup or high-growth SaaS company
Exposure to product configuration or technical onboarding
Comfortable using tools like Hubspot, Jira, or Zendesk
Prior experience with time-tracked billing or scoped services
BENEFITS
401(k), Health, Dental, Vision
12 Paid Holidays per Year
Discretionary Time Off
Paid Parental Leave
VibeIQ, Inc. values a diverse team and is an equal opportunity employer.
IMPORTANT NOTICE: All legitimate VibeIQ job openings are listed at vibeiq.applytojob.com/apply/. We do not use WhatsApp, Telegram, or personal Gmail/Yahoo accounts to recruit or conduct interviews.
FRAUD ALERT: VibeIQ never charges fees at any stage of the recruitment process and will never ask for your banking details or personal financial information.
OUR PROCESS: VibeIQ's interview process always includes live video or in-person conversations with our team. We will never extend a job offer via text message or chat application, or without a formal interview.
Originally posted on Himalayas
At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products. We’re building the platform where the art and science of product creation intersect—providing teams with a shared workspace to collaborate, iterate and make smarter, data-driven decisions throughout the product lifecycle. Our work helps companies bring better products to market faster, with greater clarity and confidence.
POSITION SUMMARY
We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for onboarding, adoption, retention, and growth across a portfolio of high-ACV accounts. This is a high-impact, high-visibility role that’s critical to help our customers adopt our software. You’ll wear many hats: part project manager, part trusted advisor, part product advocate.
ESSENTIAL FUNCTIONS
Account Ownership & Relationship Management
Own a portfolio of enterprise retail customers, serving as their trusted advisor
Build and maintain strong executive and operational relationships
Conduct regular check-ins, QBRs, and strategic planning sessions
Onboarding, Implementation & Configuration
Project manage configuration updates for customers post go-live
Deliver tailored training tips and tricks based on custom setups
Track time and milestones for invoicing and internal reporting
Ongoing Support & Escalation Management
Serve as the point of contact for escalations and issue resolution
Collaborate with Product and Engineering to communicate customer needs and close feedback loops
Maintain up-to-date documentation on customer environments
Value Delivery & Retention
Own the renewal process and flag expansion opportunities to Sales
Monitor and improve customer health scores
REQUIRED EXPERIENCE
3–5+ years in Customer Success, Account Management, or Implementation roles (SaaS preferred)
Background in retail, wholesale, or fashion/apparel technology
Experience managing high-ACV customers ($50K+ ARR)
Strong project management skills (timelines, stakeholders, risks)
Excellent communication, collaboration, and customer empathy
Highly organized; able to track time and manage multiple concurrent accounts
BONUS POINTS
Experience at a fast-paced startup or high-growth SaaS company
Exposure to product configuration or technical onboarding
Comfortable using tools like Hubspot, Jira, or Zendesk
Prior experience with time-tracked billing or scoped services
BENEFITS
401(k), Health, Dental, Vision
12 Paid Holidays per Year
Discretionary Time Off
Paid Parental Leave
VibeIQ, Inc. values a diverse team and is an equal opportunity employer.
IMPORTANT NOTICE: All legitimate VibeIQ job openings are listed at vibeiq.applytojob.com/apply/. We do not use WhatsApp, Telegram, or personal Gmail/Yahoo accounts to recruit or conduct interviews.
FRAUD ALERT: VibeIQ never charges fees at any stage of the recruitment process and will never ask for your banking details or personal financial information.
OUR PROCESS: VibeIQ's interview process always includes live video or in-person conversations with our team. We will never extend a job offer via text message or chat application, or without a formal interview.
Originally posted on Himalayas
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