Customer Success Manager

This is a remote position.
This company is the first and only all-in-one platform built to scale B2B go-to-market teams. It runs over 180+ live programs annually, featuring top thought leaders, practitioners, and founders in the B2B tech space. As a small but profitable organization moving at lightning speed, execution matters more than process, and the culture emphasizes collaboration, adaptability, and rolling up sleeves to figure things out together.
About the RoleWe’re looking for a Customer Success Manager to own a book of 30–45 accounts at growth-stage B2B SaaS companies, with one clear goal: make sure every client gets real value and renews. You’ll lead onboarding, build relationships across each account (from frontline managers to economic buyers), deliver quarterly success plans, and own the renewal conversation end to end, including pricing and negotiation. The focus is on account health and retention rather than upsell or expansion targets, and every account has an executive sponsor who partners with you on high-stakes conversations. This role is ideal for someone organized, AI-fluent, and confident engaging with VPs of Sales and CROs.

What You'll Do

Onboard

Send a welcome email after signature, then run the kickoff call

Map the org and document the customer’s real goals

Send the 90-day learning path within 48 hours, with named people registered for sessions

Introduce and ramp up all relevant stakeholders and users

Build and hold the relationship map

Build and manage relationships with the key roles on every account

Keep proactive and reactive communication going year-round

Ask for introductions to new contacts and multi-thread every account, one of the highest-leverage parts of the role

Engage all year

Hold 3–6 substantive calls per account per year, depending on lifecycle stage

Build (using AI) and present a Mutual Success Plan, refreshed about every 90 days

Send dozens of one-to-one emails per week across your book

Connect with the economic buyer on every account every 90 days

Renew

Monitor account risk year-round and lead intervention plays when needed

Build and present the renewal case to decision makers and secure the renewal

Lead commercial conversations and price negotiations

Requirements

3+ years in B2B SaaS customer success, owning renewals for a named book of accounts

Experience engaging revenue leaders (VPs of Sales, CROs, enablement leads) with confidence and well-informed opinions

Executive presence: clear, direct and concise communication, with strong rapport-building skills

Highly organized and system-driven, able to manage dozens of accounts, a rolling 90-day contact cadence, quarterly plan refreshes and a renewal calendar

Self-sufficient and comfortable working independently

AI fluency in the building sense, such as prompts, skills, agents or automations that others have adopted

Native-level written and spoken English

Availability for a full US business day on Central Time

Tools You’ll Use

HubSpot as the system of record (experience required)

Google Workspace

Sybill for call recording and conversation intelligence (experience with Gong, Chorus or similar is a plus)

Claude, with a ready-made library of skills for account research, success plans, business reviews, session follow-ups and renewal prep

Atlas, an internal AI customer-success intelligence system that pulls together CRM, product usage, CSAT, call and public data on your accounts (training provided)

You’ll also build your own skills, prompts and automations. Deep technical skills aren’t required.

Benefits

Salary: $3000-$3500/Monthly

100% Remote anywhere in LATAM

Holidays & PTO

Originally posted on Himalayas