Customer Service & Scheduling – German & English
TypeContract
LocationNeuchâtel
Posted4 hours ago
Neuchâtel Region | 100% | Temporary 12 months | Start January 2027
Fluent in German and English? Great with customers and strong in coordination?
For an international biopharmaceutical company in the Neuchâtel region, we are looking for a German-speaking Site Account Specialist to join an international team supporting treatment centers across Europe.
This role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time.
You don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions. The original BMS profile specifically requires strong customer orientation, scheduling coordination and direct interaction with treatment sites. Site Account Specialist (SAS) -…
What you will do
Be the main contact for your assigned treatment centers
Coordinate patient schedules and ensure information is accurate and up to date
Support customers with an online scheduling platform
Handle questions and resolve day-to-day issues by phone and email
Coordinate with internal teams when changes or problems occur
Follow up on open topics and escalate critical issues when needed
Maintain customer and scheduling data in internal systems
Build strong and trusted relationships with your customers
Contribute to a smooth and positive customer experience
What you bring
We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management, Logistics or Supply Chain.
Around 3 years of relevant professional experience or a Bachelor's degree
A genuine customer-service mindset
Strong organizational skills and attention to detail
Confidence communicating by phone and email
The ability to stay calm and solution-oriented when priorities change
Good IT skills and the ability to work with several systems and tasks at the same time
A proactive attitude and strong sense of ownership
Experience in Pharma, Biotech, MedTech or Healthcare is welcome, but not mandatory.
Languages – important
Fluent German and fluent English are essential.
Additional fluent language skills in French, Spanish or Italian are a strong advantage.
Contract
Start: January 2027
Duration: 12 months, with potential extension up to 24 months
Salary: approx. CHF 80'000/year
Existing Swiss work permit is mandatory
Interested?
If you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step.
You don't need to know Cell Therapy yet – bring your customer focus, fluent German and English, and organizational talent. We'll take it from there.
Find Jobs in Switzerland on Arbeitnow
Fluent in German and English? Great with customers and strong in coordination?
For an international biopharmaceutical company in the Neuchâtel region, we are looking for a German-speaking Site Account Specialist to join an international team supporting treatment centers across Europe.
This role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time.
You don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions. The original BMS profile specifically requires strong customer orientation, scheduling coordination and direct interaction with treatment sites. Site Account Specialist (SAS) -…
What you will do
Be the main contact for your assigned treatment centers
Coordinate patient schedules and ensure information is accurate and up to date
Support customers with an online scheduling platform
Handle questions and resolve day-to-day issues by phone and email
Coordinate with internal teams when changes or problems occur
Follow up on open topics and escalate critical issues when needed
Maintain customer and scheduling data in internal systems
Build strong and trusted relationships with your customers
Contribute to a smooth and positive customer experience
What you bring
We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management, Logistics or Supply Chain.
Around 3 years of relevant professional experience or a Bachelor's degree
A genuine customer-service mindset
Strong organizational skills and attention to detail
Confidence communicating by phone and email
The ability to stay calm and solution-oriented when priorities change
Good IT skills and the ability to work with several systems and tasks at the same time
A proactive attitude and strong sense of ownership
Experience in Pharma, Biotech, MedTech or Healthcare is welcome, but not mandatory.
Languages – important
Fluent German and fluent English are essential.
Additional fluent language skills in French, Spanish or Italian are a strong advantage.
Contract
Start: January 2027
Duration: 12 months, with potential extension up to 24 months
Salary: approx. CHF 80'000/year
Existing Swiss work permit is mandatory
Interested?
If you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step.
You don't need to know Cell Therapy yet – bring your customer focus, fluent German and English, and organizational talent. We'll take it from there.
Find Jobs in Switzerland on Arbeitnow
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