Customer Service Representive
TypeFull-time job
LocationMexico
Posted1 hour ago
Company Description
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Job Description
The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focussed towards the following:
Client Intake (calls, follow up, email correspondence with clients and therapists)
Client Support (inquiries about services, canceling/rescheduling appointments)
Billing
Insurance
This position is a full time, remote position. The ideal candidate should be a go-getter that can hit the ground running, is able to prioritize team objectives, and is responsible, adaptable, and empathetic towards clients’ needs.
Responsibilities:
Assist client care team in guiding clients through the intake process.
Assist in keeping track of unpaid balances and contacting clients.
Create payment plans with clients when necessary.
Issue Invoices for clients and assist with their questions and concerns regarding billing.
Keep updated records and create reports.
Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
Submit claims to insurance for the sessions that clients have taken at Sun Point.
Check Explanation of Benefits (EOBs) for particular cases.
Contact member services when it is needed to get further clarification on benefits/claims.
Other duties as assigned.
Desired Skills
Attention to detail
Excellent communication skills
Positive Attitude
Problem Solving
Time Management
Collaboration
Customer Service Focus
Proactivity
Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Bilingual – English (C1/C2 level) and Spanish
Previous experience in client care/customer service
Entry Level
Full time availability
Internet Connection - 50 to 100 Mbps download speeds, and at least 10 Mbps upload speeds
Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Originally posted on Himalayas
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Job Description
The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focussed towards the following:
Client Intake (calls, follow up, email correspondence with clients and therapists)
Client Support (inquiries about services, canceling/rescheduling appointments)
Billing
Insurance
This position is a full time, remote position. The ideal candidate should be a go-getter that can hit the ground running, is able to prioritize team objectives, and is responsible, adaptable, and empathetic towards clients’ needs.
Responsibilities:
Assist client care team in guiding clients through the intake process.
Assist in keeping track of unpaid balances and contacting clients.
Create payment plans with clients when necessary.
Issue Invoices for clients and assist with their questions and concerns regarding billing.
Keep updated records and create reports.
Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
Submit claims to insurance for the sessions that clients have taken at Sun Point.
Check Explanation of Benefits (EOBs) for particular cases.
Contact member services when it is needed to get further clarification on benefits/claims.
Other duties as assigned.
Desired Skills
Attention to detail
Excellent communication skills
Positive Attitude
Problem Solving
Time Management
Collaboration
Customer Service Focus
Proactivity
Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Bilingual – English (C1/C2 level) and Spanish
Previous experience in client care/customer service
Entry Level
Full time availability
Internet Connection - 50 to 100 Mbps download speeds, and at least 10 Mbps upload speeds
Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Originally posted on Himalayas
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