Customer Service Representative
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Our inbox is steadily filling with product and service questions and I need someone who can take full ownership of that email queue. You will respond to customers with clear, friendly, and accurate answers, keep conversations properly tagged in our help-desk platform (Zendesk or similar), and alert me when a request needs special attention.
Typical tasks include clarifying how a feature works, guiding a customer toward the right product, and following up to be sure the issue is fully resolved. Speed matters, but accuracy and tone matter even more—I aim for responses within one business day that feel personal rather than scripted.
Deliverables I will review each week:
• All incoming emails answered or properly escalated
• Conversation tags and internal notes kept tidy for easy tracking
• A brief summary highlighting recurring questions or potential improvements to our FAQ
When you apply, share examples of past work that demonstrate your email support experience and the results you achieved. That will help me understand how you communicate and solve customer problems.
Typical tasks include clarifying how a feature works, guiding a customer toward the right product, and following up to be sure the issue is fully resolved. Speed matters, but accuracy and tone matter even more—I aim for responses within one business day that feel personal rather than scripted.
Deliverables I will review each week:
• All incoming emails answered or properly escalated
• Conversation tags and internal notes kept tidy for easy tracking
• A brief summary highlighting recurring questions or potential improvements to our FAQ
When you apply, share examples of past work that demonstrate your email support experience and the results you achieved. That will help me understand how you communicate and solve customer problems.
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